Technical Support Representative

RACHEL RUSSELL

**** *** ***** **. • ELLENWOOD, GA 30294

PHONE 404-***-**** • E-MAIL ********@*****.***

SUMMARY

IT Professional with over 5 years of IT Support experience. Areas of expertise include desktops, laptops, MS Office, networking & Windows operating systems (2000, Server 2000, XP, Server 2003, VISTA, Server 2008, 7 & 8). Proven ability to deliver IT support with stellar customer service. Detailed oriented with strong work ethic, problem-solving, fast-learner, interpersonal and teamwork skills.

OBJECTIVE

To gain challenging employment as an IT Professional; In order to use the skills that I have gained with my work experience, allowing me to meet & exceed the company's business goals & objectives while providing first-rate customer service in every possible aspect.

WORK EXPERIENCE

2014-2015 CGS Atlanta, GA

Technical Support Representative

nOpen, review, & processes incoming/outgoing cases.

nMaintain appropriate records & prepare reports as required.

nType & enter information into database while a customer is speaking.

nTroubleshoot & repair hardware (desktops/laptops) & peripheral components such as monitors, keyboards, printers, mouse & etc.

nRecognize research, isolated & resolve information systems problems.

nDemonstrate quality communication skills & exhibit a high level of professionalism with extreme sensitivity to customer satisfaction.

nMaintains files, records & data.

nUse courtesy, tact, & discretion in all communication with customers.

2008-Present Russell Construction Ellenwood, GA

Technical Administrative Assistant

nPrepares correspondence, reports, letters, documents & related materials.

nOpen, review, & processes incoming/outgoing calls.

nInstall, troubleshoot & repair hardware (desktops/laptops), software (desktop applications /business applications), & peripheral components such as monitors, keyboards, printers, & mouse.

nInteract with clients, visitors, staff & the public.

nMaintains files, records & data.

2008-Present Marshalls Atlanta, GA

Customer Service Associate

nRespond to routine questions, complaints or requests.

nHandles upset/irate callers; notifies supervisor of problems.

nProcess return & exchange transactions.

nScan items; collect payment in the form of cash, checks, or credit cards, return change, & printing receipts.

2012-2014 Birnbrey, Minsk, Minsk & Perling LLC Atlanta, GA

Office Clerk

nMaintains files, records & data.

nPlaces cards, forms, microfiche, or other material in storage receptacle, such as file cabinet, drawer, or box.

nCopy & fax documents, sort mail, hand out reports & memos.

nInteract with clients, visitors, staff & the public.

EDUCATION

2008-2014 Southern Polytechnic State University Marietta, GA

Information Technology

nCurrently attending.

References provided on request

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