Customer Service Manager

Jincheng Wang

**** ****** ** ******, ** *****

940-***-**** ****************@*****.***

Job Objective:

Seeking a start of my career path. Bringing great attention to detail, ‘can do’ attitude, analytic skills and

quick learning abilities in order to achieve the predefined goals of the company

Education:

University of North Texas, Denton, TX Dec 2014

Master of Science in Interdisciplinary Studies GPA 3.2

(Economic Research/Statistics/ Decision Science)

Dalian Polytechnic University, Dalian, China May 2009

Bachelor of Business Administration-Marketing GPA 3.4

Qualifications & Strengths

Over one year of retail and customer service experience

A good rule follower and a team-worker

Bilingual, fluent in English/Chinese

Student Mentality and proactive attitude

Good at MS Office, SQL, SAS, and SPSS

Experience:

Seasonal Fulfillment Associate Coppell, TX

Amazon Fulfillment Mar 2015- Jun 2015

Packaging, picking, and organizing.

Performing other duties as assigned.

Customer Service Denton, TX

University of North Texas Cafeteria Jan 2012- Nov 2014

Serving and catering people under the fast-paced environment. Having trained employees, and solved

customers’ conflicts.

Associate Manager Dalian, China

Tesco PLC Apr 2009-Dec 2009

Assisting with marketing events, connecting with the suppliers and making orders.

Operating the department at night shift, supervising the ship ping and receiving, and storing the warehouse.

Management Trainee Dalian, China

Tesco PLC Jan 2009-Apr 2009

Handling cash, entering data, and following instructions from leads and managers.

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