Medical Assistant Customer Service
Resume:
**** ********** *** **** *******, TX *****
**************@*****.***
SHEENA BATES
OBJECTIVE
Seeking a position as a Medical Billing Specialist with a strong, forward thinking company.
SUMMARY OF QUALIFICATIONS
Eight years of administrative experience, including office management, employee training, billing, scheduling, and computer skills.
Experienced professional with excellent ability to multi-task while remaining highly detail oriented and adaptable.
Strong capability to improve efficiency ensuing from proven organizational skills with experience in setting up new systems, coordinating meetings, tracking and record keeping.
Ability to increase customer satisfaction and develop strong business relationships derived from ten years of customer service experience in a wide variety of settings.
Strong analytical skills including the proven ability to problem solve with a multi-faceted perspective.
WORK OF EXPERIENCE
Office Manager 02/2012-current- Dr. Van Truong & Associates
recruit and select new candidates
prepare paperwork for hires and terminations
identify and organize training programs for staff
motivate, mentor and coach staff
delegate and coordinate work tasks
resolve disputes and grievances
monitor and record expenses
prepare expense reports
maintain office budget
maintain bookkeeping system through monthly financial reports
process accounts receivable and accounts payable
follow up on overdue accounts
perform account reconciliations
manage petty cash
monitor and record hours worked including overtime
monitor vacation and sick leave
administer benefits
compute tax returns
write and distribute payroll checks
Data Entry Clerk/Receptionist
12/09-01/2012- LB Marketing Solutions Houston, TX
Create and maintain manual and computerized records.
Establish and maintain logs, filing, and recordkeeping
Research information, compile statistics, gather and compute various data
Prepare documents and compose routine correspondence
Marketing Team/Bartender 01/05- 12/12
Buffalo Wild Wings Houston, TX
Answer phones
Assisting customers
In charge of building positive customer relationships
Responsible of the communicating with the sales and marketing teams to
design marketing programs
Medical Assistant 04/08/-06/09 Lajaa Neurology- Houston, TX
Answer phones
Changed paper files into electronic files
Room Patients
Take vitals
Assist doctors in procedures
EDUCATION
Kaplan University Houston, TX
Medical Assistant
The College Network - Online
Bachelor of Science in Health Administration
Current
REFERENCES
Lucia Bates- LB Marketing Solutions- President
Randall Dixon- Buffalo Wild Wings- General Manager
Tony Allison – Michael E. DeBakey Veterans Hospital – 832-***-****
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