Customer Service Representative
Resume:
STEVEN WYKA
Wallington, New Jersey 07057
OBJECTIVE: A full-time customer service representative which will utilize my organizational and interpersonal skills.
EXPERIENCE: XEROX CORPORATION 08/12-Present
Secaucus, New Jersey
CUSTOMER SERVICE REPRESENTATIVE
Provide answers to any and all pension plan inquiries.
Addressed customer inquiries concerning pension payments options.
Entered all customer applications for pension plans requests.
Implemented all estimates and pension plan benefit requests.
Provided answers to Health and Welfare inquires.
Ensured Health and Welfare transactions were completed and documented.
AT&T 01/06-05/10
Paramus, New Jersey
CUSTOMER SERVICE REPRESENTATIVE
Apply all eligible credits and adjustments.
Provision all changes on account.
Troubleshoot all basic handheld device issues.
Explain all billing issues and questions.
Make account adjustments at customer request.
Give detailed history of all billing issues.
Order handheld devices at customer request.
Track all orders of devices and accessories.
Explained all AT&T price plans and features.
THE ALTMAN GROUP 10/03-10/05
Lyndhurst, New Jersey
CUSTOMER SERVICE REPRESENTATIVE
Reviewed current stockholder portfolio information.
Assisted stockholders with daily changes and adjustments.
Monitored activities concerning quotes and stock prices.
Answered questions regarding litigation and meetings.
Adjusted discrepancies that shareholders had in their portfolios.
Ensured all documentation of portfolio investments was correct.
WEST COAST VIDEO 05/02-07/03
Wallington, New Jersey
CUSTOMER SERVICE REPRESENTATIVE
Ordered and maintained all stock in store.
Implemented all financial transactions in store.
Updated all accounts for all customers in store.
STEVEN WYKA
CORPORATE INVESTOR CORPORATIONS 02/01-03/02
Carlstadt, New Jersey
CUSTOMER SERVICE REPRESENTATIVE
Reviewed all stockholder portfolio information.
Implemented adjustments at stockholders request.
Updated stock transfers.
Assisted with stock sales.
Monitored all transaction activities.
Reviewed merger information with stockholders.
INTERNATIONAL POSTAL CONSULTANTS 09/97-11/00
East Rutherford/Fairfield, New Jersey
TRAFFIC MANAGER
Managed global freight movement.
Dispersed and traced freight according to scheduled shipments.
Orchestrated changes and updates with airlines, and international vendors.
Evaluated freight movements for cost effectiveness.
Dispatched drivers in New York Metro Area.
Implemented a plan regarding decreased costs, time and losses.
Increased revenues/sales for all international vendors and shipments.
UNITED PARCEL SERVICE 01/86-06/97
Saddle Brook, New Jersey
SUPERVISOR 05/88-06/97
Air-Operations / Preload-Operations / Fleet-Operations
Managed the air-recovery unit.
Supervised a staff of forty.
Orchestrated master operating plan for air-recovery.
Planned and initiated peak season adjustments.
Dispatched and trained drivers for Saturday Delivery.
Documented hazardous material packages.
Forecasted containers sent to Newark Airport.
Downloaded information from package tracking scanning units.
Managed a load line.
Directed in-bound and out-bound belts.
Updated staffing needs of preload operation.
Designed a master operating plan for vehicle maintenance.
Managed all aspects of vehicle operations.
EDUCATION: B.A., Business Administration, August 1995
Montclair State University
Upper Montclair, New Jersey
Concentration: Economics
OTHER
SKILLS: Proficient in Microsoft Office applications.
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