Customer Service Administrative Assistant

MELANIE L.SMITH

*** **** ***** ****, *** ****, Jasper, GA 30143

404-***-**** • *******@*******.***

OBJECTIVE

Seeking an ambitious job in a renowned company that will offer a chance to develop technical and professional abilities of my Health Information Technology degree.

PROFESSIONAL EXPERIENCE

Kohl’s • 2034 Cumming Hwy, Canton, GA 30114• July 2014 to Present

Customer Service Associates

Run P.O.S.

Handle all customer grievances.

Handle all closing procedures and night deposits for the store.

Organize and recover departments.

Learning Tree Elementary • 300 S. Tibbs Road, Dalton, GA 30720• August 2012 to May 2014

Private School

School Fundraising Organizer

Responsible for all school fundraising.

Created new ordering system.

Liaison for school, church, parents, school board, and distributors.

Organizes teams to work different shifts during sales season.

Expanded advertising.

Increased sales first year.

Cherry Hill Photo • 4 East Stow Road, Marlton, NJ 08053• November 2012 to April 2014

Seasonal Photography Company

Assistant Manager

Supervised booth staff and coordinated scheduling to accommodate contractual break arrangements for ‘Santa’.

Responsible for setting up all equipment daily and maintained camera equipment standards.

Photographed children, adults, and pets with ‘Santa’ and assisted customers with package choices.

Met customers’ needs by arranging wait lines and coordinating FastPass customers privileges with those in extensive lines.

Maintained displays and product supplies on sales floor.

Completed nightly reports and transmitted them to corporate headquarters and regional manager.

Williford Property Group • 34 Peachtree St, Atlanta, GA 30303• November 2002 to January 2004

Property Management Company

Property Management Assistant

Responsible for tenant communications and relationships.

Handled maintenance issues, including emergency calls such as fire alarms and bomb threats.

Processed accounts receivable, payable, and insurance.

Maintained office materials.

Managed incoming and outgoing correspondence.

Handled general office responsibilities and duties.

Operated a 10 line telephone system.

Created a database to track tenant payments and insurance.

Kelly Services • 3655 Brookside Pkwy, Ste. 100, Alpharetta GA, 30022• September 2002-February 2003

Temporary Employment Agency

Marketing Representative for Intel

Marketing responsibility for Intel Corporation including maintenance of product information, displays and trade show representation.

Office Management Services • 100 College Street, Calhoun, GA 30701 • June 2001 – September 2002

Handled filing and Data entry.

Coordinated office activities and scheduling

Garrell Associates Inc. • 790 Peachtree Ind. Blvd, Ste. 200, Suwanee GA, 30024• June 1996- June 2001

Residential Design Firm

Administrative Assistant

Created and maintained residential design plan filing system.

Inventoried and catalogued all pre-existing plans.

Restructured contact listings to allow access by multiple keywords.

Drafted bid documents and promotional materials for architect’s notes.

Created brochures of current plans.

Prepared literature for show homes between subdivisions, real estate companies, and architectural firm.

Modified and printed plans per customer specifications.

Assisted South Director of American Institute of Building Design.

oHandled communication with members.

oOrganized annual three-day conference including social activities, banquets, guest speakers, transportation, and golf tournament.

oCoordinated efforts and communications between South Director and National President of A.I.B.D.

Employed as Nanny for owner’s two children

Aided children in school activities and attended parent-teacher conferences.

Managed household while parents traveled extensively.

SKILLS

Microsoft Office

Excel

Power Point

Word

AutoCAD

EDUCATION

DeVry University- Currently pursuing my Associates Degree in Health Information Technology

COMMUNITY PROJECTS

CYSTIC FIBROSIS FOUNDATION- Great Strides walk-a-thon 2006-2010.

S.P.C.A.-Walk-a-thon.

Atlanta Men’s Home- Made food for homeless shelter.

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