Customer Service Manager
Resume:
Dannette Brooks
Las Vegas, Nevada 89169
702-***-**** cell#
702-***-**** cell#
702-***-**** home#
***************@*****.***
Skills Type 75 w.p.m., PC proficient in all Microsoft Office programs, Excel, data
entry, customer service, and call center. I am an autonomous, team player who
is self-motivated, able to act as liaison and a quick study. 3 years supervisory experience.
Experience Ultimate Staffing 12/29/2014 – present
Temporary
I am a highly professional, highly motivated customer service driven individual who thrives in environments where I am required to think carefully and thoughtfully about the brand I represent. I have been trained by the best to be the best and only produce the best. I am results oriented and understand the importance of keeping the big picture in mind.
Nevada State Democratic Party 09/09/2014 – 11/04/2014
Political canvasser
Responsible for navigating to homes of registered voters within the Las Vegas Valley and asking if we can count on specific registered voter's vote for the November 2014 election. Answered many questions and inquiries.
RDI Marketing 10/24/2011 – 06/26/2014
Activations Manager/ Sr. Program Specialist for CareCredit
Outbound call center where I trained practices on the fundamentals of offering a finance option to their patients. Accomplished driving usage of the medical credit card within these practices. Compensated with a bonus based on increased usage. Started in Market Development was promoted to Activations Manager then to Sr. Program Specialist.
The Eastridge Group/Apple One/ 06/2006-5/2011
Robert Half International
Temporary- Admin/Executive Assistant, Customer Service, Call Center
Administrative and executive assistant, front office, data entry (accounts payable), creating batch reports, inter-office correspondence, scheduling meetings, scanning documents, filing, answering phones, routing faxes, and other general office duties. Worked various office positions which included an assignment where I was fully cross-trained in 3 departments within the first 2 months, (installations, service, and DCU’s for NVEnergy). Acquired 2 'Letters of Recommendation' for being able to exceed the expectations of the most discerning clientele.
Republic Services 08/2003-06/2006
Customer Service/Call Center
Answered up to 300 inbound calls per day. Related with new and existing customers with residential accounts. Took credit card payments over the phone. Created claims/accident reports. Handled lien issues with overdue accounts and utilized the County Records to confirm property ownership. Earned 2 'Above and Beyond' awards during my tenure. My greatest accomplishment in this position was when a residential customer had lien against her home, called call center for a year with no resolution but once I investigated her concerns diligently I discovered the discrepancy and demonstrated proof to supervisors and the lien was taken off her home.
Word Process Plus 06/2001-04/2003
Executive Assistant
Responsible for hiring and delegating the responsibilities of the office under the direction of the President and CEO of the company. Worked side by side with marketing and development of business strategies. Diligently worked scheduling and keeping President's calendar of meetings, word processing, proofreading, editing, invoicing, keeping inventory costs down, resume drafting, and business card formatting.
NOS Communications 01/2000-04/2001
Quality Assurance Manager/Winback Department/Sales/Call Center
Retained client revenue through incentives and personal account management. Maintained a 44% retention rate on a monthly basis. Worked extensively in customer escalations responsible for taking those calls from customers who were looking to take their business elsewhere. Earned 'Top Producer' accolade.
Awards Earned “Top Producer” accolades in June 2000 at NOS Communications.
Earned 2 “Above and Beyond” awards at Republic Services.
2 year transfer to UNLV
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