Management Project Manager

Brian Diethelm

***-*** ****** **, ********, BC V*A 4R8 Tel: 778-***-**** *****.********@*****.***

PROFILE

Substantial IT experience in several capacities such as; Configuration Management, Change Management, Client Services and Desktop Support developing strong business relationships and leading change and improvements to the various processes and procedures. Experienced Project Manager and Business Analyst with a strong background in leading teams and projects through the planning, execution and completion phases. Expert-level AutoCAD and Solidworks Technician with 25 years’ experience in design and drafting, and a strong background in completing advanced technical assignments.

Key strengths include:

Ensuring that project deliverables are completed on time and on budget (Small Projects under $20,000 and large Projects up to $5,000,000)

Well-developed communication skills with all levels of stakeholders

Solid knowledge of project management principles and methodologies (Certificate in Project Management and Business Analysis achieved)

Computer proficiency with word-processing, spreadsheet, presentation, project management and database applications (MS Project, MS Excel, MS PowerPoint, MS Word, MS Visio, MS Access, Remedy and Assyst)

Time management expertise and a highly organized, detail-oriented, analytical approach

Developed and maintained over 2500 Network Topology and Elevation AutoCAD drawings

EDUCATION AND PROFESSIONAL DEVELOPMENT

Certificate in Project Management, University of British Columbia, March 2015

The curriculum is compatible with the project management industry standard set by the Project Management Institute (PMI)® and included: Project Management Fundamentals, The Project Manager's Toolkit: Project Initiation and Planning, The Project Manager's Toolkit: Project Execution, Control and Closing, Essential Skills in the Project Environment, Teamwork in the Project Environment and Applied Project Management.

Certificate in Business Analysis, University of British Columbia, May 2014

Courses were aligned with the International Institute of Business Analysis (IIBA®) body of knowledge and included: Business Analysis Fundamentals, Business Analysis Planning and Project Management, Written Business Analysis Communications, Requirements Gathering Analysis and Documentations, Stakeholder Engagement for Business Analysis, Management Leadership and Team Building for Business analysis and Project Management and Change Management and Process Implementation.

Other Training and Qualifications

MS Access levels 1-3

MS FrontPage

MS Excel levels 1-3

MS Visio

IT Support Tech

ITIL Foundations V3.0

Solidworks (expert level)

AutoCAD (expert level)

WHMIS

Standard First Aid

High School Diploma

HIGHLIGHTS OF EXPERIENCE

CANADIAN ARMED FORCES 2003 – 2014

During my 10+ years as a Naval Combat Information Operator and a posting to Base Information Services at CFB Esquimalt, I had the opportunity to gain exposure and experience, taking on assignments and duties which included the following:

Business Analyst, 2013 – 2014

Assigned as Lead Analyst for an extensive project called “Network Operations Center Coastal Alignment” to bring the Network Operations Centers of both the East and West Coasts into a common standard involving a complete review of current networks being used, complete networks topology diagram of the west coast centre and a complete bill of materials

Change Management Analyst, 2012 – 2013

Assigned the duty of updating AutoCAD drawings of various network infrastructures and server rack layouts throughout the formation obtaining the title of “Documents Custodian”

As the Change Management Website Administrator, developed the section’s web presence which has become the standard template for the development of other section webpages

As Change Management Analyst, processed IT requests using the Assyst® application and developed standard operating procedures (SOPs) to be used to process these requests accordingly, which have been approved and promulgated

Lineman, 2011 - 2012

Installed, terminated and tested CAT5, CAT6 and Fiber Optic communication cables into established conduit pathways, successfully establishing various network communications throughout the formation

Handled troubleshooting and corrected network communications outages and degradations using various testing and toning tools ensuring constant, uninterrupted network services

Desktop Support Technician, 2011

Handled troubleshooting issues with hardware and software related to desktop computing

Conducted site visits to rectify various reported IT issues

Served as Team Lead providing IT services to the formation

Client Services Analyst / Web Administrator (dual role), 2011

Closely interacted with clientele in regards to IT issues

Handled troubleshooting and diagnostics for hardware and software malfunctions

Provided expertise in policy and procedure issues dealing with Classified networks

Responsible for the overall presentation of the Base Information Services website which has become the formation standard for all other website developed and is the main training tool for teaching the use of various web applications throughout the formation

Supervised 25 section Web Administrators within Base Information Services

Configuration Management Analyst, 2006 – 2011

Assisted with the stand-up and development of a new department within Base Information Services developing standard operating procedures and online tools to be used by clients requesting IT services, as well as tools for staff to use for processing these requests

Configuration Management Analyst processing IT requests using the Remedy application

Developed and maintained over 2500 Network Topology drawings for the various networks deployed throughout Canadian Forces Base Esquimalt

Naval Combat Information Operator 2003 – 2014

Served as a Naval Combat Information Operator, Anti-Submarine Warfare Plotter on-board Canadian Warships Responsible for Radar plotting and Anti-Submarine Warfare

Achieved the position of Tracking Supervisor

Obtained the rank of Leading Seaman (Corporal)

RAGLAN INDUSTRIES INCORPOATED [http://raglan.ca] 1987 – 2003

During my 15+ years at Raglan Industries I quickly learned the business and skills as a welder fitter eventually becoming a Supervisor. The following are the key positions and duties acquired at Raglan:

Engineering Supervisor

Assigned as Engineering Supervisor to further develop and establish a clear mandate for the Engineering Department

Responsible for developing concept designs for the Sales Team, and designing final production drawings for detailing

Directed an engineering team of up to 5 employees

Augmented the assembly lines as a Welder / Fitter when required

Draftsman / Detailer

Worked closely with the Sales Department to develop concept drawings for client’s specifications.

Responsible for detailing design drawings for production

Learned AutoCAD on my own and moved the Engineering department from hand drawings to AutoCAD as the primary engineering tool

Augmented the assembly lines as a Welder / Fitter when required

Welder / Fitter

Held the position of Supervisor of the Aggregate Hopper Belly Dump Trailer assembly line responsible for ensuring steady production and on time completion of the assemblies. Directed a workforce of up to 10 employees

Held the position Supervisor of the new Dry Bulk Tanker Trailer assembly line responsible for cresting jigs and fixtures for production use. Directed a workforce of up to 10 employees

Augmented the assembly lines as a Welder / Fitter when required

Excellent references available

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