LaTonya L McDonald

**** ********* ** ● Omaha, Nebraska 68122 ● 214-***-**** ● acqdte@r.postjobfree.com

Customer Service and Sales Representative

EDUCATION & ACADEMIC EXPERIENCE

Diploma

June 2005

NORTHWEST HIGH SCHOOL

8204 Crown Point Ave, Omaha,NE 68134

Core Competencies

Monitoring - Reading Comprehension - Speaking - Mathematics - Management of Material Resources - Time Management - Judgment and Decision Making - Active Learning - Equipment Selection - Operation Monitoring

PROFESSIONAL EXPERIENCE

Appointment Setter

July 2014 - February 2015

JANI-KING

4393 Sunbelt Dr. Addison,TX 75001

Strong communication skills

Hands-on outbound calls to set appointments to clean commercial businesses

Ability to follow a manual or automated follow-up and lead system

Strong desire in financial success

Lobby Attendant

July 2012 - January 2013

RAMADA INN

3321 South 72nd St. Omaha, NE 68124

Meet all time requirements in completing duties

Clean, sanitize and restock bathroom area

Greet patrons attending entertainment events.

Maintain order and ensure adherence to safety rules.

Direct patrons to restrooms, concession stands and telephones.

Inbound Call Center Representative

March 2011 - September 2011

MARRIOTT RESERVATIONS

1818 N 90th St Omaha,NE 68114

Remained poised and polite when dealing with challenging customers

assisted with taking hotel reservations worldwide over phone and computers

Explain products or services and prices, and answer questions from customers.

Inbound Customer Service Representative

July 2005 - December 2005

FIRST DATA

7305 S 72nd and Pacific Omaha, NE 68114

Maintained high level of respect

Handled credit cards from merchants

Received incoming phone calls

VOLUNTEER WORK

Boys and Girls Club Drill Team and Cheerleaders 2005-2008

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