LAUREY A. WHITE
Port Saint Lucie, FL 34952
Phone: 772-***-****
Alt Phone: 754-***-****
acqdtd@r.postjobfree.com
Summary
Dynamic, accomplished customer service and office professional within insurance product services and medical claims. Comfortable interfacing in a variety of business situations, from start-up environment to formal business atmospheres.
Skill Summary
Outstanding telephone communications; patient, personable and receptive
Assist in the training of staff in priority of service to clients
Skilled in assessing needs of customers and clients
Empathic listener and persuasive speaker
Commended for reliability and trustworthiness
Experience
Customer Service Representative
11/2013 - 12/2013
Global Response
Margate, FL
Received incoming calls for orders of educational toys for the Christmas season
Input orders into the database to include credit card transactions and shipping
Solicited sales of new or additional services or products
Checked to ensure that appropriate changes were made to resolve customers' problems
Resolved customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills
Contacted customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments
Customer Service Agent and Data Entry
01/2011 - 11/2013
Pride A/C & Appliance Co
Pompano Beach, FL
Compiled, sorted and verified the accuracy of data before it is entered
Entered technicians daily job info to include parts used and ordered
Located and corrected data entry errors, or report them to supervisors
Conferred with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints
Checked to ensure that appropriate changes were made to resolve customers' problems
Completed contract forms, prepare change of address records, or issue service discontinuance orders, using computers
Bulk Print and EDI Medical Bill Specialist I
10/2007 - 11/2009
Broadspire, A Crawford Company
Plantation, FL
Examined job orders to determine quantities to be printed, stock specifications, colors, or special printing instructions
Verified that paper and ink meet the specifications for a given job
Verified accuracy of billing data and revise any errors
Reviewed requisition orders to verify accuracy, terminology, and specifications
Reviewed and verify data, such as age, name, address, and principal sum and value of property on insurance applications and policies
Data Entry Specialist
06/2005 - 08/2007
Multiple Staffing Agencies
Fort Lauderdale, FL
Bulk print department at Broadspire and assisted with EDI medical billing
Data entry and clerical support in HR Dept at Spirit Airlines
CSR for Colombian Emeralds International incoming calls for jewelry repairs
Data entry of Truck driver daily ticket information to include fuel and mileage at Kenan Transport
Data entry of parts into spreadsheets for Vector Manufacturing
Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints
Front Office Manager
09/2000 - 02/2005
The Real Estate Library
http://relibrary.com, Boca Raton, FL
Communicated with customers, employees, and other individuals to answer questions, explain information, take orders, and address complaints
Data entry of all new customers for several websites, processed cancellations of customers
Operated office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers
Billings, credit card charge backs, data mining
Verified that items are addressed correctly, marked with the proper postage, and in suitable condition for processing
Education
Issuing Institution
Location
Qualification
Course of Study
Moore Career College
Hattiesburg, MS
Vocational School Certificate
Business And Computer Operations
Certificates
Certification Title
Issuing Organization
Completion Date
Silver Credential
CareerSource Research Coast
05/2015