Customer Service Management

Mojisola D. Ayanwale

Atlanta, Georgia ***** *******@*****.*** 205-***-****

OBJECTIVE

Seeking a position as a Business Analyst where I can apply my experience and efficiently contribute to the company’s growth.

An adaptable individual with experience in data modeling, systems analysis and design, and exceptional writing skills. A dependable,

trainable, and responsible candidate who knows how to follow company policies and apply moral ethics .

SKILLS

Operating Systems and Software: MySQL, MySQL Workbench, WordPress, Oracle database, Visio, Lotus Notes SAS

Visual Analytics knowledge (Explorations and Reports), Microsoft Office, Microsoft WebMatrix, Microsoft Excel, Social

Media management

Programming Language(s): Structured Query Language (SQL)

Skills: Database Design, Data Modeling, Database Management, Requirements Gathering, Agile Methodologies, Waterfall

Methodologies, Big Data Knowledge, Hadoop Knowledge, SDLC knowledge, Strong Computer Skills, Web Design,

Excellent Writing Skills, Team Player, Ability to Adapt, Trainable, Flexible

LinkedIn URL: http://www.linkedin.com/in/mojisolaayanwale

EDUCATION

Auburn University; Auburn University Masters of Science, Management Information Systems candidate (MSIS)

o Graduation Date: August 1, 2015

Auburn University; Auburn, AL Mass Communication; May 2012

RELEVANT EXPERIENCE

August 2014 – May 2015

Auburn University; Auburn, AL Graduate Teaching Assistant

Meet with supervisors to discuss students’ grades, and to complete required grade related work.

Assist four professors with classroom instruction, exams, record keeping, and other miscellaneous projects for over 500

students.

Proctor exams and quizzes for over 500 students.

Record grades and inform students of their final grades.

Liaison between students and professors.

Helps improve student’s overall attendance.

Bluewave Solutions Inc.; Roswell, GA Business Analyst Intern May 2014 - Present

Assist on documenting and managing requirements.

Act as a business liaison between developers and business stakeholders

Assist team on execution of projects

Update product documentation

Utilize Agile Methodologies for the completion of projects

Utilize Waterfall Methodologies for the completion of projects

Regions Financial; Birmingham, AL Digital Communication Specialist; November 2012-April 2014

Provided high quality customer service to internal/external Regions customers.

Responded to over 80 customer’s emails a day using APA formats.

Utilized high levels of technical and operational knowledge in order to diagnose an d resolve customer inquiries related to all

Regions' products and services.

Built and expanded customer relationships by identifying needs.

Improved customer experience by providing excellent customer service.

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Mojisola D. Ayanwale

Atlanta, Georgia 30152 *******@*****.*** 205-***-****

FOX6 WBRC News Station; Birmingham, AL Intern/Producer January 2012 –April 2012

Wrote scripts for 2 live newscast a day using AP-ENPS.

Improved overall efficiency for producers by assisting with live newscast.

Enterprise story ideas to while also assisting producers to bring fresh ideas to the newscast

Edited and logged packages to assist producers with live video.

Multi-tasked with news crews from the field in order to be more efficient.

Conducted interviews from field to air on live newscast.

Met deadlines around the clock to efficiently run the live newscast.

Edited SOTs and VOs to prepare for live newscast

Adjusted to breaking news in order to run news cast efficiently.

Eagle Eye News Station; Auburn, AL Producer/Director and Social Media Coordinator August 2010-December 2011

Shot live footage for Eagle Eye News Station while also directing and producing.

Managed 3 Social Media websites, and official Eagle Eye webpage.

Controlled Tricaster during live recordings and pre-recorded shows.

Created voice-overs, packages, and sound over tape, using Final Cut Pro and Garage Band.

Wrote and edit multiple packages and reports from live events.

Created scripts for newscast and entertainment segments.

Managed over 20 members of the team.

PROJECTS

DVD E-Commerce Database

Developed and created a database for a DVD e-commerce website using SQL programming language.

o

Hair Extension E-Commerce Database

o Designed and created a database for a Hair Extensions e-commerce website using SQL programming language.

INTERNATIONAL EXPERIENCE

Traveled to Berlin and Bavaria Germany, as a part of cour se-work at Auburn University. Interacted with CEOs, CIOs,

and employees such as:

o OpenBerlin

o Cisco

o Siemens Power Diagnostics

o Thales Transportation

o SAP

o BMW Plant

Gained experience on how the following companies utilize technology as a performance enhancing measure. This

experience also allowed insight to compare and contrast features of IT-oriented business operations in Germany to the

operations in the United States.

HONORS & ACHIEVEMENTS

Awarded with competitive Graduate Teaching Assistant assistantship at Auburn University.

Member of Alpha Iota Delta Management Information Systems Honor Society at Auburn University.

o August 2014-Present

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