Customer Service

Visalaxi

email:annavish****@gmailcom

Summary:

-Possess about two years of work experience in customer facing activities

-Excellent communication and interpersonal skills with the ability to interact with individuals at all levels and have

succeeded in working with teams.

-Good knowledge of computer basics

-Prioritizing and managing workloads.

-Ability to deal efficiently and patiently with various customers.

Overall general office experience:

-Assisted managers with accounts.

-Responsible to balance all the payments of hotel room charges and other charges of hotel guests and made sure all the

financial details are up to date.

-Responsible to manage cash registers and I have handled cash transactions. cash handling experience.

-Maintained and balanced cashlog of cash transactions and credit card transactions at the end of each day.

-Responsible to send promotional emails and postal mails to guests, to offer discounts.

-Prepared invoices to guests who owe money.

-Responsible to order oice supplies and other inventory.

-Performed tasks that required me to work with Ms Office suite,like Word,powerpoint.

-Other general office job reponsibilities.

-Answer phone calls with guest inquiries and transfer calls to the right destinations.

Work experience:

Extended stay america,houston,tx-Front office agent

-Responsible for the overall front desk job duties at the 80 room hotel

-Greet and welcome guests with a smile

-Check-in guests in a curteous manner and answer queries that they might have.

-Maintain an inventory of vacancies,reservations and room assignments.

-Register arriving guests and assign rooms and collect payments from guests

-Answer all the guests' queries and assist them in every way possible, so as to give the guests maximum customer satisfaction.

-Manage the hosekeeping staff and their schedule and make sure that all the hotel rooms are cleaned promptly.

-Provide quality customer service by taking immediate action on any guest complaints.

Hampton inn,Miami,Fl-Customer relationships manager

-Handling the front desk operations including booking,handling of incoming potential cutomer calls and dealing with customer issues.

-Answer inquiries regarding hotel services and registration by letter,by telephone and in person.

-Provide information about services available in the community and respond to guests' complaints

-Maintain an inventory of vacancies,reservations, and room assignments.

-Register arriving guests and assign rooms and collect payments

- Answer all the queries of the guests and assist them.

Extended stay america,Chicago,Il-Guest service agent

-Responsible for the overall front office job duties

-Answer inquiries regarding hotel services and registration by letter, by telephone and in person

-Provide information about services avaliable in the community and respond to guests' complaints

-Managed the housekeeping and maitanance department of 10 members

-Organize hotel shuttle schedule and trip timings

-Impoved overall guest stay experience by poviding welcome notes and thank you notes, follow-up with emails and hotel telephone calls to

obtain feedback about the hotel service.

-Monitor online feedback about the hotel via online customer review websites and take appropriate actions to improve customer service.

Knowledge:

-Clerical : Knowledge of administrative and clerical procedures and systems such as word processing,managing files

and records,stenography and transcription, designing forms,and other office procedures and terminology.

-Customer service: Knowledge of principles and procedures for providing customer service.This includes customer needs

assessment,meeting quality standards for service, and evaluation of customer satisfaction.

Computer skills:

-Applications: Microsoft Office Word, Excel, Powerpoint,Outlook

-Browsers:Internet explorer,Mozilla Firefox,google chrome

-Operating systems: Windows xp/vista/7

-Typing skills on computer keyboard at a speed of 40 words per minute.

Additional skills/information

-Ability to work quickly and under pressure

-A clear fluent telephone voice

-Ability to key in accurate data while talking on phone.

-Computer literate and have access to computer with high speed internet

-Authorized to work in USA

-Ability to work independantly

-Has own reliable transportation.

Education

-Associates degree in Hospitality management

-Associates degree in paralegal(in progress)

-High school degree.

I can provide references information upon requesting me.

Contact this candidate