Customer Service Manager

ODUNLAMI ADEREMI JOANNE

Address: **** ******** ******, **** ****, Houston, Texas, 77042. Mobile: (1-832-***-**** email: **********@*****.***

KEY SKILLS AND COMPETENCIES

Takes responsibility for delivery of projects

Excellent customer management skills

Excellent attention to detail and organization

Well-mannered and tactful

HIGHLIGHTS OF QUALIFICATIONS

Over a year’s experience performing Human Resources duties including: Training, Administration, Supervision, Performance Management and Employee Counseling.

RELEVANT EXPERIENCE

Global Plus Publishing April 2013-July 2014

HR Generalist

Reason for Leaving: Relocated to the U.S.A to start a family

Administration/Management:

Collaborated with human resource manager, recruiter to generate offer letters and individual employee benefits package.

Organized induction programme for all new recruits; monitored and reviewed completely filled induction manuals.

Ensured the timely process of payroll for over 200 employees and opened salary account for new employees.

Facilitated timely logs and resolution of all staff telecommunication requests and followed through on employee complaints with the telecoms service provider.

Effectively liaised with the company’s legal representatives by ensuring prompt delivery of company legal documents and requests and followed up to ensure completion of tasks required.

Helped in reducing the organization’s overhead cost by reducing reliance on employment agencies by bringing the majority of formerly outsourced recruiting functions in-house.

Assisted HR Manager in conducting Quarterly Performance Appraisals.

Ensured sign off of Terms of Reference by staff and also made sure new employees sign off on their Terms of Reference within one month of resumption.

Worked with senior management to create HR policies and procedure.

Employee Relations:

Ensured that employees received expense reimbursement accurately and on time through efficient tracking with Finance Department.

Devised creative and cost-effective incentive and morale-boosting programs (including special events and an awards structure) that increased employee satisfaction and productivity.

Organized training programs for in house personnel

Managed leave-of-absence programs and personnel records and administered benefits due to employees.

Chris Okunowo & Co, {Attorneys at Law} July 2009-July 2010

Customer Service Officer

Upheld the professional image of the company and maintained excellent relations with customers by dealing with concerns, requests and complaints in a prompt and timely manner, facilitating a high level of customer satisfaction.

By possessing an excellent skill in conflict resolution, I helped defuse situations that could have proved embarrassing and costly to the organization.

Carried out due diligence exercises and disclosure relating to sale and purchase of entities.

Probitas Partners & Co, {Attorneys at Law} January 2009- June 2009

Corporate Affairs Officer

Reason for Leaving: Temporary Job

Assisted in Events Management (Annual General Meetings, Corporate Events etc)

Prepared search reports on behalf of client in company secretariat issues.

Responsible for registration of Limited liability companies, Business names, Trademarks and Incorporated trustees.

EDUCATION

Masters in International Corporate Governance and Financial Regulation with emphasis on Corporate Finance, Taxation of International Business; The University of Warwick, Coventry-United Kingdom.

Bachelor of Laws: - University of Lagos, Nigeria and the Nigerian Law School

REFERENCES AVAILABLE ON REQUEST

Contact this candidate