Customer Service Manager
Resume:
Santa Rosa Ca *****
*******************@***.***
Lisa Sarmiento
OBJECTIVE – To obtain a full-time position in the rewarding field of a company where my successful management style and knowledge can be utilized and will contribute to the success of the company mission.
SUMMARY OF QUALIFICATIONS
Over 15 years combined management experience in after-retail and manufacturing environments.
Seven years in a donated goods and after-retail management role in a non-profit organization.
Award: Business Recycling Leader Paving The Way (2012) Presented by Major Jonathan Rothschild
Award: Operations Management Employee of the Year (2009) Goodwill of Southern Arizona
Hands on effective leader who has the ability to motivate and create work environments that are conducive to team approaches.
Proven ability to cultivate/sustain long term mutual partnerships with internal/external customers.
Active member of the safety committee.
WORK EXPERIENCE
Goodwill Industries of Southern AZ Tucson, AZ 2007 – 2015/Feb
After-Retail Area Manager
Successfully managed up to 40 employees in several departments, including salvage, outlet, auction, and transportation, encouraging interdepartmental teamwork and cooperation.
Manage all salvage activities from processing merchandise, negotiating sales with buyers/brokers, schedule vendor pick-ups, container shipments coupled with retaining accurate sales records to coordinate with finance for invoice preparation and pre-payment collections.
Consistently meet and/or exceed the salvage budgeted expense/revenue ratio since taking over in 2008.
Coordinate the flow and processing of after-retail product achieving and/exceeding daily production goals.
Developed new pick-up schedules with transportation to increase efficiency and faster movement of product.
Implemented the company’s first internal recycling program that saved $111,131 last fiscal year 2013-14
In which kept 1,768,140 lbs. of recycled material out of the landfills.
Negotiated the contract and implemented a sort plan to maximize processing of e-waste with Dell computers, keeping 402,000 lbs. out of the landfill, generating $46,000 of revenue last fiscal year 2013-14.
Piloted a fleet program; negotiated 4 new leases replacing 4 older fleet vehicles that needed regular costly repairs reducing operating costs while increasing reliability and efficiency in the transportation department.
Develop goal orientated employees through ongoing clear communication of daily and long-term objectives, regularly analyzing effectiveness of services and procedures through, surveys, data collection, customer and agency feedback as the method for enhancing and improving department operations.
Coordinate with marketing to launch advertising campaigns for vehicle donations; managed and sold 74 donated vehicles, generating $92,000 in revenue last year.
Interview, hire, train and evaluate employee performance and personal development.
Enforce loss prevention procedures, reporting/documenting all safety/loss prevention incidents in a timely manner.
Rain Bird Corporation Tucson, AZ 2000 - 2007
Warehouse Manager
Managed warehouse team in a high-volume sprinkler manufacturing environment.
Scheduled and prepared shipments for international transportation of product.
Implemented a VMI (Vendor Managed Inventory) program in the warehouse using barcode system.
Coordinated with vendors to ensure that product was organized and inventory levels were accurate to avoid production lines going down to lack of product by servicing production lines with parts.
Maintained high OSHA safety standards in the warehouse.
Trained and certified all forklift operators on multiple models of forklifts.
EDUCATION
Pima Community College Tucson, AZ 2011 - 2013
Logistics/Supply Chain Management
Alisal High School Salinas, CA 1988
High School Diploma
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