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Project Management

Location:
Lawrenceville, GA
Posted:
June 23, 2015

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Resume:

Summary:

Experienced program manager : Over ** years of leading all phases of projects in diverse industries and guiding scrum teams on how to use Agile/Scrum practices and values to achieve consistent incremental business value.

Effective Project Planning and Management: Using Sprint planning, Daily scrum, Sprint review, Sprint retrospective, Release burn-down and Sprint burn-down and various artifacts for agile project management to ensure timely delivery of viable product increment.

Effective leader: Lead cross functional teams in matrix organizations to develop and implement viable products and services.

Innovative with service design and delivery: Design innovative services, drive process improvements and manage multi-million-dollar projects.

Align business goals with technology solutions for competitive advantage and bottom-line gains using lean process improvement and other tools. Certificated in Systems Approach to Product and Service Design by Cornell University, and Design Thinking for Business Innovation by University of Virginia.

Excellent communicator: Communicate effectively with 360 degree leadership and stakeholder management to enhance delivery in line with the overall company strategy. Communicate project progress to executive management using score cards or sprint reviews.

Hands-on agile and waterfall project management methodologies: Manage large cross functional project teams for high-quality products / services that meet timelines and are within budgetary targets over $5 million.

Education and Professional Certification:

Project Management Professional- PMI (Credential No: 1216307)

Certified Scrum Master- SCRUM ALLIANCE (Credential No: 000421308)

ITIL V3 Foundation

Design Thinking for Business Innovation: University of Virginia

Systems Approach to Product and Service Design: Cornell University

IBF- Certified Professional Forecaster

Bachelor of Law (LLB): Law

Technical Skills:

Advanced Microsoft Office Suite ( Excel, Word, Project, Visio, Publisher and Power Point)

Microsoft SharePoint

Microsoft Team Foundation Server

Jira Agile (Atlassian)

Rally

Adobe Fireworks

Oracle Customer Relationship Management

InVision ( for prototyping)

Experience:

Konga Online Shopping - (Ecommerce / Software Development) Oct 2014 to Apr 2015

Program Manager

Key Achieved Program:

K- Express - Reduced order fulfillment timeline from 10-12 days to 2-4 days across the country in 4months and cost from $3 to $2 by removing waste and optimizing fulfillment processes and resources.

Konga Kollect- Coach Scrum team to develop viable incremental features for the main application used by the logistics section of Konga Online Shopping Limited, a lot of courier companies have already requested to buy the license to use the software.

Responsibilities:

Manage communications regarding program strategy, direction and changes within all stakeholders.

Guide the scrum team on how to use Agile/Scrum practices and values to achieve consistent incremental business value.

Coach the development team on how to get values out of self organization by encouraging transparency, inspection and adaptation.

Coach the team to higher levels of maturity, at a pace that is sustainable and comfortable for the company

Remove impediments and coach the team to remove impediments by applying the right strategy for removing impediments.

Build a transparent and safe environment where problems can be raised without fear of blame, retribution, or being judged to encourage innovation.

Drive implementation and improvement of new and existing business systems in support of operational goals leveraging the ITIL method for service delivery and improvement.

Define/refine program objectives and tasks, evaluate various courses of action and select the best alternative to attain goals using Sprint or Kanban

Manage risk throughout the program life cycle and make contingency plans to manage issues that pose a risk to budget, time delivery or functionality.

Manage the Software Development Life Cycle (SDLC) and the software build and version release process using the iterative Agile Methodology and tools like Jira, Rally, Trello, Slack and InVision (for prototyping).

Lead cross functional teams ; in different locations and time zones, of 35 developers, programmers, testers and vendors simultaneously.

MTN Network (IT/ Infrastructure Projects) Apr 2009 to Sep 2014

Project Manager

Key Achieved Projects:

Branch Connect Program/ Leased Lines: Delivered 850 Wide Area Network connections for Banks worth in excess of $420M.

Data, Voice, Security and Cloud Solutions: Installed different enterprise infrastructure solutions for businesses resulting in a better customer experience and finacial growth (IPconnect, Liteconnect, Metro Liteconnect and E1 PRI's etc.)

Endan2SV Billing Project: Implemented a new billing system for all MTN enterprise solutions products that remedied the loss of over $1million in revenue.

Network & Application Performance Monitoring & Notification delivery Project: reduced the mean time to resolve from the typical 4hours to less than an hour and Increased typical link upkeep from 98% to 99.7%.

Visafone MPLS project: Implementation of MPLS services in major cities to a major CDMA and Data service provider.

Responsibilities:

Encourage consistency and reliability within the team to build necessary trust and confidence that encouraged timely delivery of aggressive timelines.

Worked with the stakeholders to validate all deliverables within Microsoft Project are being completed according to the project plan.

Ensure budget planning or management issues and project commitments were dealt with promptly.

Document project objectives, scopes, risks, goals, milestones, communication plan and end condition outcomes using Microsoft SharePoint.

Identify, mitigate and manage risks in ways that prevent or reduce their impact on all project baseline.

Plan, direct, and manage the delivery of projects to customers in line with the overall enterprise market growth strategy of MTN Networks using MS office tools like MS Project, Visio, SharePoint and Excel.

Develop, periodically update and present dashboards highlighting implementation status, project milestones, financial value and project constraints/ risks using MS SharePoint, Excel and Power-point.

Vet and authorize billing commencement schedule to finance/billing unit to ensure revenue generation for the company.

Manage projects through all phases of the development life cycle, including initiation, requirements and specifications, design, development, testing, installation and post implementation review.

Manage work streams, work with vendors, project team members and stakeholders to define project scope, resource requirements, budget, timeline, deliverables and milestones using MS Project, SharePoint and Earned Value Management metrics to measure project progress.

Customer engagement and relationship management before, during and after solution delivery with insight into key customer solutions requirement and validate appropriate solution requests for repeat business opportunities.

Ensure timely delivery of products and services by managing 3rd party vendors / partners engagement.

Airtel Network (Telecoms VAS(value-added services) / Infrastructure Projects) Jun 2006 to Feb 2009

Project Coordinator

Key Achieved Projects:

Caller Ring Back Tone: Activated the caller ring back tone service on the network. Managed procurement processes, project planning and delivery using MS Project, Excel, Word and Power Point.

Convergent billing system Project: Implemented the negative billing system for postpaid and prepaid customers on the network.

Responsibilities:

Plan, direct, and manage new product development initiatives.

Facilitate ongoing competitive insight-gathering and generation of market intelligence to guide new product development initiatives.

Develop, present and obtain executive buy-in on compelling business cases and financial projections for products /services.

Develop test or use cases.

Drive cross-functional project teams to deliver on project objectives in line with project timeline, cost and resource constraints.

Ensure proper compliance with required regulatory/ telecoms rules on every development project.

Provide proper financial, time and quality control on projects. Identify and mitigate and proactively manage project issues and risks.

Manage the lessons learned register for the whole department.

Airtel Network Jun 2005 to May 2006

Customer Care Consultant

Ensure customers get a positive experience at every contact.

Document queries for future reference and easy resolution in case of subsequent contact. using Oracle CRM.

Document customer's issues for all value added product development projects.



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