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Customer Service Representative

Location:
Laredo, TX
Posted:
June 23, 2015

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Resume:

SANTOS VILLARREAL

CDL class A, bilingual, warehousing, logistics

Laredo, TX

acqdqn@r.postjobfree.com - 901-***-****

Willing to relocate: Anywhere

Authorized to work in the US for any employer

WORK EXPERIENCE

CDL class A Driver

Schneider National - West Memphis, AR - August 2014 to Present

Drove over the road and delivered merchandise. Hand unload and also operating an electric pallet jack.

HVAC Apprentice

SCI - Memphis, TN - December 2013 to August 2014

HVAC apprentice.

Cashier

Whole Foods Market - Houston, TX - February 2012 to December 2013

Greeted guests, provided customer service.

Shipping & Distribution Clerk

Segrove - Laredo, TX - August 2005 to March 2010

Analyzed One Way Kanban Summary reports, printed and sorted, KANBAN labels, and skid manifest sheets

according to destination, shipment time date and route for customer requirements, utilizing the Toyota Supplier

web site.

* Executed orders using the AS/400 SYTEM, created shipper bills of lading in preparation of requirement

shipping supplier AISIN MEXICANA to TOYOTA plants in Canada, Kentucky, Indiana, and Baja California.

* Selected and processed manual or system requirements. Created and sorted box/item labels for shipment

to New United Motor Manufacturing (NUMMI).

* Supervised the timely accurate pulling of requirement orders for the next scheduled shipment.

* Performed electronic transactions to include Advanced Ship Notice (ASN), electronic invoicing, and Electronic

Data Interchange (EDI), using the AS/400 SYTEM.

* Conducted physical inventories, Cycle counting, & Quality control checks.

* Maintained inventory and shipping reports for billing purposes or as otherwise needed.

* Investigated and addressed daily problems and brought resolution to unforeseen contingencies in the

requirement processing and pulling.

* Kept in direct contact with and maintained an excellent bridge of communication with customers in order to

ensure satisfaction and efficient service.

Villarreal Landscaping - Memphis, TN - October 2003 to July 2005

Sought out potential customers and organized advertisement.

* Supervised the daily work of employees.

Material follow-up clerk

Penske Logistics - Laredo, TX - February 2003 to August 2003

Received incoming calls from route managers on a daily basis to provide instructions on material and quantity

pickup and delivery.

* Track and follow up on freight to ensure its accurate and timely delivery.

* Maintained daily reports of status of freight, calls received and tended to and, several other necessary problem

solving tasks.

Medical Insurance Collector / Customer Service Representative

Doctor's Hospital of Laredo - Laredo, TX - January 2000 to January 2001

Provided bilingual customer service to patients and guarantors in a highly professional manner.

* Kept a considerable amount of accounts accurately revised and updated.

* Dealt directly with insurance companies in order to get medical claims paid and settled.

* Performed many other administrative tasks efficiently.

Orders Section Lead

U.S. Marine Corps - Camp Lejeune, NC - November 1995 to November 1999

Directed the daily flow of personnel in the Consolidated Administrative Center.

* Supervised the work of up to twenty-five Marines.

* Conducted physical fitness training three times a week.

* Maintained charge of the Orders Section in the absence of the Staff Non-Commissioned Officer in charge.

EDUCATION

Personnel Administration School in Camp Johnson - Camp Johnson, VT

1996

Laredo Community College - Laredo, TX

ADDITIONAL INFORMATION

SKILLS

CDL class A, Completely Bilingual English and Spanish, English tutor, Excellent Customer Service, Inventory

control, Cycle Counting, Quality Control, and Troubleshooting. General computer knowledge, Microsoft Office,

AS/400 system



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