Management Sales

I bring a unique blend of unencumbered innovation and operations discipline to lead global teams for the design of products that excite customers. I have worked in Health, Finance, Energy, Consumer, Media, Telecom, and Logistics industries and public and private sectors. I am seeking a culture driven by entrepreneurship and excellence.

EXPERIENCE

hCentive Senior Director, Products Reston, VA April, ‘14 – Present

Innovated and advanced a struggling product to a competitive position and captured $5 Million new revenue.

Accountability for hCentive’s Private Health Insurance Exchange software-as-a-service product vision and roadmap, managing a Product Management team of 15 with 6 direct reports across US and India.

Define the go-to-market strategy for small and large businesses, carriers, general agency / brokers, & individuals.

Manage the entire Product Lifecycle Management (PLM) and overhauled product direction, competitive differentiators, all major feature designs, wireframes, and overall product user experience on desktop and mobile.

Instituted structured relationships with clients and prospects, sales and marketing teams, and engineering teams.

Serve as an expert on healthcare reform, end-customer behavior and decision analytics support, employer sponsored insurance trends, defined benefit and contribution strategies, and insurance products including medical, dental, vision, life, accidental death and disability, long and short term disability, and flexible spending.

Speaker at industry webinars / conferences on mobile user experience, decision support, and future of exchanges.

K. K. Enterprises Founder / CEO Bethesda, MD July, ‘13 – Present

Expert in defining the problem-set, market research, and representing client’s interests across departments.

Developed mobile health solutions for St. Barnabas Hospital’s Renal-Kidney Transplant Department.

Developed social media strategy for Oakstone Publishing’s wellness programs and National Journal Publication.

Analyzed Zeta Interactive’s core value proposition and competitive positioning to recommend investor funding.

MITRE AC4 Lead, Exchange and Medicaid Products McLean, VA Aug, ‘10 – July, ‘13

Designed the near $500 Million heathcare.gov Federally Facilitated Marketplace product and rolled-out the Health Insurance Exchange and Medicaid program to all states and union territories.

Worked with senior leadership to stand-up the Center for Consumer Information & Insurance Oversight (CCIIO).

Designed strategy, design, governance, and operations for nation-wide rollout of the Affordability Care Act working with CCIIO, Center for Medicaid and CHIP Services (CMCS), and Internal Revenue Services (IRS) leadership.

Worked with regulators to interpret the law and develop the concept of operations, high-level design, and business process models for the Federally Facilitated Exchange (HIX), and Medicaid Modernization and Expansion, and common enrollment / coordination of benefits across Exchange and Medicaid insurance.

Key liaison to all states and territories, overseeing joint MITRE-CCIIO-CMCS and contractor governance team of 30+ resources for collaboration on HIX and Medicaid policy interpretation and state solutions deployment.

Developed standardized process for and led cost reasonableness analysis of all grants and funding.

Led efforts to win MITRE add-on work of $30 Million at CMS.

Booz Allen Hamilton Director–Products & Services / SA McLean, VA Mar, ‘07–Dec, ‘09

Managed new product / services development with budgets of $1-$10 Million and oversaw business development efforts leading to private sector wins of $5 Million and public sector wins of $100 Million.

Worked with 50+ partners for new products / services development for multiple cross-team initiatives such as Finance Reform, Enterprise-wide Transformation, Cyber Security, and Mission Assurance and Resilience.

Managed teams of 5-10 associates for quantitative analyses to develop business impact analysis, identify and mitigate risks, opportunities, market trends, and strategically aligned go-to-market strategy.

Responsible for market research, viability analysis, business case, and new business model development.

Worked across functions (Product, Operations, IT, Sales, Marketing), industries (Health, Finance, Consumer, Media, Telecom, Energy, Auto) and locations (major US cities, UK, Germany, France).

Led marketing, outreach, advertising, and publishing efforts, e.g., Aspen Ideas Fest panel discussions, trade magazine articles, and books (Moments of Choice: Driving Profitable Growth).

Booz & Company Senior Associate Chicago, IL; Feb ‘04 – Mar ‘07

Kaiser Permanente Budget Administration and Health Plan Simplification: Designed a simpler health plan and benefits structure for deductible-based products by analyzing downstream claims complexity from uncontrolled health plan variability. Identified enterprise risks and business impacts in current architecture and product design. Recommended a modular products architecture to support new model.

Wells Fargo $80 Million Operations Enhancement: Designed and managed organization-wide program with regional directors to improve banking processes in marketing, sales, fulfillment, servicing, and IT.

FedEx $15 Million Annual Savings from Faster-to-Market IT Software Delivery: Worked with EVPs and led team of 5 and 30+ client teams to streamline development. Sold additional engagement for $4 Million.

PSEG Utility $10 Million Annual Savings from Outsourcing: Worked with vendor manager to re-source IT applications to on- and off-shore vendors through vendor selection, deal negotiations, and bundled pricing.

Reed Elsevier Organization Effectiveness and 50% reduction in development timeline: Worked with CEO and his direct reports to define strategy to modernize from paper publishing to ePublishing environment.

Qwest Telecom $1 Billion Cost-Reduction: Worked with EVPs to streamline network usage and footprint, consolidate service center, simplify product set, rationalize G&A, and maximize outsourced.

Dow Jones Demand Management: Worked with CIO and led workshops for 10-30 managers to design and roll-out common demand management and governance for shared services supporting 6 business units.

PwC (Diamond Management & Technology) Associate Chicago, IL Jun ‘03 – Feb ‘04

Led regulatory compliance project at Goldman Sachs and conducted enterprise-level products and services business impact and risk assessment, transition, training and implementation planning.

CGI (AMS) Senior Consultant Fairfax, VA Feb ‘97 – Jun ‘03

Led teams for Strata, a Customer Risk Management (CRM) decision support product, at Bank of America, Chevy Chase (Capital One), First Union (Wachovia), US Bank, First Union, Fifth-Third, Voicestream (T-Mobile), MCI, SBC (AT&T), and Pacific Bell (AT&T) resulting in15-20% of reduction in net bad-debt and 30-50% increase of payments from delinquent customers.

EDUCATION

Masters in Business Administration, University of Chicago Booth School of Business

Major in Strategy and Finance; Chicago, IL, 2003

Bachelors of Science, DeVry Institute of Technology, Summa Cum Laude

Major in Computer Information Systems; Calgary, Alberta, Canada, 1996

ADDITIONAL INFORMATION

Have held DoD and IRS basic security clearance from 2010 to 2013

Freelance event coordinator at “Be Beautiful, Be Yourself” 2014 fashion show featuring children with Down Syndrome, DC Fashion Week 2014, and Looks and Trends 2014 show sponsored by The Fashion Law.

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