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Customer Service Administrative Assistant

Location:
United States
Posted:
June 23, 2015

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Resume:

SAUL COLON

** ******** ******, ***. ********, NY 11211

acqdoc@r.postjobfree.com

347-***-****

SUMMARY

Detailed communicator and investigator with over 15 years of experience building excellent client

relations, solving problems, and analyzing data. Loves learning, and is flexible, thorough, and creative.

BACKGROUND

Customer and client communications

■ Business /office administration

■ Research and documentation

■ Legal, company and government operations

■ Event planning, public relations and promotions

SELECTED PROFESSIONAL ACCOMPLISHMENTS

■ Experienced with an extremely diverse national and international client base, including

corporations, nonprofits, business owners and individuals from all ethnicities and income levels

Strong in all verbal and nonverbal communications, listen and understand peoples' problems

and needs, interpret them well and effectively translate them to others; read and write Spanish

■ Detailed, and closely research projects; for instance, on one legal case, determined background

sounds previously undetected on audio surveillance which led to a successful outcome

■ Received multiple career performance recognitions, got two significant raises at Jones Day for

modeling their highest priority which is to deliver the best to every client engagement

■ See and use technology as a tool for business growth, learn programs quickly, work with Macs

and PCs, social media, Internet: software includes Microsoft, Word, Excel, Windows, Westlaw

EMPLOYMENT

Administrative Assistant, Federal Defenders of New York, Brooklyn, NY 1999 -Present

■ Provide professional in-person, phone and email service for people accused of federal crimes;

maintain composure through difficult situations and with clients undergoing challenges

■ Enter data, keep documents, ensure accuracy, assist attorneys, paralegals, investigators, and a

social worker with needs, handle mail, research information, and bring items to courts

■ Served as Union Delegate, worked closely with FDD attorney, head negotiator, district grievance

specialist on contracts and 1199 SEIU; received raises, retained pension and kept benefits intact

Successfully adapted and assisted coworkers through the 2005 transition from a department of

the Legal Aid Society to Federal Defenders of New York, a separate nonprofit corporation

1

Law Clerk, Jones Day, New York, NY 1996-1999

• Investigated items in house and onsite at other firms and libraries, served papers and subpoenas

and interpreted client documents for amulti-million dollar, international firm with 39 locations

■ Worked with clients via phone, in person, and email, and correctly maintained all files, legal

forms, and assisted attorneys with needs; firm has 2,400 lawyers on staff

■ Clients included individuals, Fortune 500, Global 500, and FT Global 500 corporations, private

and retail companies, financial, educational and health care institutions, and foundations

ADDITIONAL EMPLOYMENT/ RELEVANT EXPERIENCE

Event Planning Consultant

■ Develop, promote, and manage operations for special events including parties, wedding

receptions, business openings, and galas with up to 80 participants

Retail Customer Service, Barnes and Noble and Tower Records

■ Worked closely with customers on the store floors, helped with product needs, served as

cashier, stocked products, kept stores neat and up to corporate standards, and set up displays

EDUCATION

Current BS Candidate, State University of New York /Empire State College, Sarasota Springs, NY

Legal Office Administration Certificate, Kingsborough Community College, Brooklyn, NY

ASSOCIATIONS

Union Grievance Specialist member



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