Customer Service Data Entry

Zahra Nejati

**** *** ***** ****, ***** **** North York, ON, M2J 3B4

Cell Phone 647-***-**** Email **************@*****.***

O B J E C T I V E SQL Developer

To join a strong team requiring an innovator who is self-motivated and focused and who can guide, develop and deploy data driven and geopolitical strategies using spatially aware relational database management systems.

General

Extremely creative in problem-solving with strong analytical abilities and a keen eye for problem mitigation.

Rapid learner. A penchant to grasp complicated concepts quickly.

Innovative, self-starter who enjoys leading others to successful execution of objectives.

Q U A L I F I C A T I O N S

17 years of experience as a SQL Developer and IT Support.

T-SQL including stored PROCS, UDFS, views, query optimization

MS Access (proficient)

Data Modeling, Analysis & QA (Reporting, cubing, data audit, DB modeling, etc.) (proficient)

MS SQL Server Integration Services (highly proficient)

Programming with Visual Basic and SQL, Crystal Report, C, Pascal.

Made Tables and Query.

Thorough knowledge and excellent knowledge of modern office practices and procedures.

Organized source data by sorting information according to established entry procedures.

Import and Export data from another system and Data Bases.

Proficient in general office duties, including Microsoft Office and knowledge of basic business techniques, Excel spreadsheet (advanced), database and other office software and equipment.

Other: Office products, Photoshop, Adobe Flash, Crystal Reports, My SQL Workbench, Windows, Internet and Help Desk

W O R K H I S T O R Y

Import and Export Data and Analyzed with Excel 2013

Famous Travel Agency, Toronto, Canada

Data entry clerk

Computer Support 2013

IWOO, Toronto, Canada

IT support, Data entry clerk

Dena Tire Manufacturing Tire Company Ltd., Iran 1997-2013

Data Entry Clerk, SQL Developer and IT Support (Dena Tire with 2000’s Employee)

Created and executed SQL statements in both SQL production and development environments.

Make Tables in SQL and prepare reports with Crystal report software.

Provided SQL Support to front end users.

Resolved issues within production database using T-SQL queries.

Analyzed FTP share and provided information for senior manager.

Created SQL instances and databases as needed.

Executed daily batch processes, and researched file share for a duplication project.

Worked with Data Analyst to write user-interface.

Accountable for being the Data Analyst and Sr. DBA backup when they were unavailable or out of the office.

Import and Export data from another system

Made customer and account changes and upgraded the information by inputting new data and reviewed account output after editing.

Processed customer orders into the database.

Prepare Charts and Analyzed Daily Data.

Advanced in Microsoft Office specially Excel and worksheets and Mail merge with Word

PC Hardware, Printers, Laptops, Performed photocopy, scanner, Fax machine and Email.

Install Windows, Software

Networking components

Prepare Charts and Analyzed Daily Data and Data Entry.

Performed troubleshooting, diagnosing, solving and replacing parts

E D U C A T I O N

-Bachelor of Science in Computer Engineering Software

Shiraz Azad University, Iran 1997

-Certificate in Office Administration Data Entry clerk, and Customer Service Connections Program

St. Stephen’s Community House, Toronto, Canada Expected July 2015

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