Customer Service Administrative Assistant

Courtney Nicole Sledge

404-***-**** ***************@*****.***

SUMMARY OF QUALIFICATIONS

Over 10 years of experience in providing phenomenal representation for reputable companies by effectively performing duties and executing knowledge in the areas of customer service, quality assurance, and professionalism. Proficient in Microsoft word, power point, and excel, 100 WPM.

EDUCATION

Georgia State University Atlanta, GA

Bachelors of Arts: Political Science May 2015

Legal Classes Judicial process and courts; American constitutional law; Civil liberties and rights; American criminal courts; Ethical issues; Introduction to American Law

Related projects

Reviewed and briefed cases dealing with criminal and civil law and conducted legal research

Drafted statistical graphs, research papers, and power points dealing with law, politics, and foreign affairs

WORK EXPERIENCE

My Complete Case – Stone Mountain, Georgia July 2010-Present

Administrative Assistant

Generate revenue by Performing advanced, diversified secretarial and administrative duties such as Preparing correspondence and materials, Collecting, compiling, preparing and maintaining reports, records, files and data for management and staff

Improve productivity by implementing exceptional organizational skills when given the task of Coordinating, Scheduling, and maintaining calendars of appointments, meetings, and travel itineraries

TJ Maxx – Stone Mountain, Georgia April 2007-April 2013 Sales Associate

Ensured company reputation and validation by making profitable, knowledgeable, and relatable decisions while executing the tasks of overseeing incoming and outgoing merchandise, executing debit and credit transactions, and handling customer purchases, returns, and price adjustments

Generated revenue by developing and maintaining friendly and professional relationships with customers, and Communicating knowledgeable and detailed information to customers in store and via phone

Center for Women at Emory University – Atlanta, Georgia June-Dec 2006 Office Assistant

Demonstrated knowledge of data entry by filling various documents and Simplified communication processes with new and existing clientele by Updating and arrange customer/client databases and Communicating knowledgeable information to clients via phone

Expanded client base by marketing information regarding events and services provided on campus

Procured company investments and ensured organization by Maintaining the centers library and accounted for incoming and outgoing books

Super Stop and Shop – Coram, New York Oct 2004- July2005

Cashier

Generated profits for the company by Ensuring customer satisfaction, Executing debit and credit sales transactions, and accounting for incoming and outgoing revenue

VOLUNTEER WORK: Hosea Feed the Homeless and Hungry, Atlanta, GA 2006 -2015

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