Customer Service Sales

Lionor Paulino

*** ****.*** ** ***. *B●New York NY● 212-***-****) ● *************@*****.***

SKIILS:

• Fluent in English and Spanish

• Highly skilled in providing a timely, efficient, and considerate customer experience.

• Proven ability to operate cash register and manage drawer.

• Demonstrated ability to respond and resolve customer’s requests and concerns.

• Restocking merchandise.

• Excellent written and verbal communication skills.

• Ability to develop strong customer relations.

Sneak Jeans New York, NY

Sale Associate / Customer service 05/2013 to President

• Greet dozens of customers daily at front door offering assistance with their purchases.

• Provide excellent customer service.

• Answer questions regarding, weekly sales and return policies.

• Manage front desk assisting customers with purchase, exchanges and item holding.

• Create new processes and systems for increasing customer service satisfactions.

• Compute accurate sales prices for purchase transactions.

• Maintain up-to date knowledge of store policies regarding payments, returns and

exchanges.

EXPERIENCE:

Family Dental Bronx, NY

Front desk Receptionist 10/2010 to 12/2012

• Created a positive sales/buying experience for the customers. One Year’s experience as Dental Office

Receptionist

• Performing various administrating tasks such as customer reception, receiving/originating calls, data filling,

Registration, making appointments, billing, invoicing, filling and archiving.

• Effective communicator – positive, friendly and charming personality.

• Customer Service Skill- manages all sorts of client questions effectively

Alianza Domincana New York, NY

Summer Counselor 06/2011 to 8/2011

• Supervised a large group of toddles ages from 3- 4.

• Chaperon toddlers while enjoying a great day at a field trip

• Teach toddles how to play sports, dance, how use the restroom, how to eat, how to

share, taught them how to be respect them.

• Keep track on toddler’s behavior.

• Operated large- volume cooking equipment’s such as grills, deep fat fryers, and

griddles

EDUCATION:

College of Technology New York, NY

GED 03/ 2013-Pending

• 2.98 Average ● Perfect Attendance ● Dean's List

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