Customer Service Medical

Shanasha L. McInnis

**** ********* ******

New York, New York 10031

Email: ********.*********@*****.***

Phone: 347-***-****

PrOFESSIONAL PROFILE

I am seeking a position that will offer me new opportunities and career challenges. I have 5 years of customer service experience with excellent communication, critical thinking, and problem solving skills. I’ve demonstrated ability to promote a positive work environment and am accustomed to fast-paced, high volume, and quick decision making environments. I am confident that my skills and experience will be a match for this position.

Languages & Computer skills

Microsoft Suite (Word, Outlook, Access, Excel, PowerPoint).

Advanced knowledge in Internet research and various social media platforms.

Professional Experience

Cashier (New York, NY)

05/2014-10/2014

Fairway Market

Greeted customers and efficiently process transactions within busy, fast-paced retail environment.

Operated cash register, scanners and computers to itemize and total customer purchases; collect payments and make change for cash transactions; and balance drawer at the end of each shift.

Assisted with store stocking, floor-sets and opening/closing procedures.

Maintenance (New York, NY)

11/2012-11/2013

New York University

Washed dishes and organized kitchen.

Served food to students and ensured that food was presentable.

Responsible for condiments and other supplies were stocked at all time.

Warehouse Assistant (New York, NY)

03/2010-09/2011

VA Hospital

Organized Deliveries to be picked up by medical staff.

Maintained records of all inventory of the hospital.

Resolved product or service problems by clarifying the medical staff complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem.

Education

Manhattan School for Career Development (New York, NY)

June 2013

High school diploma

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