business finance.sales

Pedro Garcia

**** ********* ***** ***** • Garland, TX 75041 • ********@*****.***• 214-***-****

EDUCATION

The University of Texas at Dallas – Jindal School of Management, Richardson, TX Graduated: Dec 2013 Major: Business Administration

Richland College, Dallas, TX Graduated: 2011 Associates in Science

Relevant Coursework:

Business Finance Quantitative Business Analysis Managerial Decision Making Under Uncertainty Management Information Systems Strategic Management Operations Management Adv. Business Communications Project Management

TECHNICAL SKILLS & LANGUAGES

MS Office; Microsoft Project; QuickBooks; HTML Speaks English and Spanish proficiently

CERTIFICATIONS

Excel Certified in spring of 2013

WORK EXPERIENCE

Bank of America, Dallas, Tx February 2014- March 2015 Financial Banker

-Skilled in assessing and analyzing customer/client needs, providing solid advice/recommendations, and building customer relationships based

on mutual trust in order to optimize sales opportunities to new and existing customers/clients.

-Leveraging available resources and technologies to optimize the customer experience and serve our customers with operational excellence and accuracy.

-Proactively managing risk in every business, product and service transaction leveraging available tools that were given.

-Ability to build solid relationships with teammates, business partners and specialists by fostering teamwork, partnership and collaboration.

-Applied strong critical thinking and problem-solving skills to meet and exceed customer’s needs. .

-Committed to continuous learning, and the ability to adapt to changing demands and requirements.

-Ensuring the customer’s needs are met by partnering with specialists and business partners to understand what they offer to customers resulting in efficiency and effectiveness to maximize business (examples: customer’s banking, small business, mortgage and merchant services). Banking Center Manager: Jacinto Valdespino 972-***-**** Assistant Manager: Lillian Nowuhma 301-***-****

Red Oak Landscape & Irrigation, Garland, TX January 2012 – February 2013 Sales Representative & Business Advisor

- Gained an understanding of the specific risks associated with an organization’s operations & business processes.

- Interacted with clients, speaking clearly to ensure proper communication of policies and services.

- Worked with demand planning and customer delivery team to set accurate customer expectations and enhance customer service quality.

- Identified controls within an organization within the areas of revenue, expenses, payroll, inventory, fixed assets.

- Gained plenty of face to face communication experience with managers, and calmed hostility towards company if ever presented.

- Evaluated and assessed the methods and procedures utilized by clients for managing risks within the organization. Reference Vice President: Pedro Robles 469-***-****

Greystar Property Management, Dallas, TX March 2010 – November 2011 Apartment Leasing Consultant

- Worked with demand planning and customer teams to set accurate customer expectations and enhance customer service quality.

- Maintained up-to-date database and ensured to collect & deposits fees associated with move-in.

-Negotiated rent renewals with existing residents.

-Coordinated project schedules with managers to accurately reflect revenue projections.

-Assisted with marketing of community on campus and maintained monthly market survey.

- Perceived feelings, situations, addressed complaints and resolved issues in a timely and professional manner.

-Administered follow-up of all rental inquiries and maintained lease expiration programs.

-Verified applications and notified of approval and dealt with denial for client. Reference Manager: Cynthia Santibanez 214-***-****

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