Manager Customer Service

Veronica Rodriguez

**** **** ***** *****, ******** City TX 77489

Telephone: 832-***-****

Email Address: **********@*****.***

Summary:

Seeking to obtain a position as an Executive Administrative Assistant, at a fast pace, growing organization. Tenured employee

with over nine years’ experience as a determined and proactive employee who displays a sense of urgency coupled with a keen

sense to anticipate the needs of Senior Management. Thrives in a fast paced, dynamic work environment. Highly self motivated

with a strong work ethic, likes to take initiative to get the task done and works great with a team. Skilled at multi tasking,

deadline driven, reliable, fast learner, and readily adapts to change, dedicated independent worker with support of daily

operational and administrative functions in a highly confidential environment.

Education:

Stafford High School Stafford, TX Diploma Received June 2003

Professional Employment Experience:

EZ Corp Financial Services

District Manager June 2010 April 2014 Houston, Texas

Responsible for managing 15 locations within the South Houston area

Direct Supervisor for approximately 40 employees, includes reviewed employees’ work performance

Assisted with monthly, quarterly, and annual budget forecasting reports and performed monthly budget to actual

analysis with variance explanations, if needed.

Assisted locations with reaching the Company’s financial target goals

Administrative tasks such as: creating presentations in Microsoft Word, Excel and PowerPoint, schedule and conduct

conference calls, manage calendar appointments, prepared and submitted T &E expense reports and mileage reports

Maintained highly confidential information with integrity

Responsible for District’s employee recruiting, hiring, and termination process

Market Manager January 2008 – June 2010 Friendswood, Texas

Compliance with Regulatory Agencies –i.e. Bank Security Act, Anti Money Laundering, OFAC, Privacy Act, Office of

Consumer Credit Commissioner, Fair Debt Collection Practice Act, Data Security

Maintained highly confidential information with integrity

Ordered office and store supplies for all locations.

Conducted bank run. Maintained the petty cash accounts.

Conducted monthly and quarterly audits.

Assisted other management team members as needed.

Store Manager & Financial Service Specialist August 2005 January 2008 Clute, Texas

Provided excellent customer service to every individual that needed assistances

Direct Supervisor for approximately 8 employees, includes reviewed employees’ work performance

Filed documents in alphabetical and numerical order.

Reviewed Store performance reports and created and executed plans to ensure all team members hit company goals

and targets.

Randall’s

Service Manager February 2004 November 2005 Lake Jackson, Texas

Responsible for employees’ weekly scheduling

Assisting cashiers throughout the day; providing cash to cashiers and assisting with customer matters

Verifying tills at the beginning and end of every shift.

Responsible for store flow management such as making sure frontend was running smooth and properly.

Assist with other departments when needed.

Skill Highlights

* Flexible * Time management

* Proper phone etiquette * Scheduling

* Proficiency Microsoft Word, Excel, Outlook, * Type 60 wpm; 10 key by touch

PowerPoint and People Soft * Great tenure

Contact this candidate