Sales Customer Service

MICHAEL JOHN

***********@*****.***

COMPANY EVANGELIST AND BUSINESS DEVELOPMENT PRO SPECIALIZING IN DISRUPTIVE MARKETING

SPECIALIST. WITH 14 YEARS OF EXPERIENCE IN BUILDING BRANDS AND SETTING RECORDS, MARKET

EVALUATION, M/A, PROFIT AND LOSS, TURNAROUND SPECIALIST.

OBJECTIVES:

• Dynamic business professional and dealmaker seeking a leadership position in Business Development.

Building lean teams, branding/rebranding, marketing and streamlining operations.

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Developing and implementing successful growth strategies and outperforming industry averages.

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Growing my interpersonal skills and negotiation techniques.

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I am interested in a company that can establish a path open only for a high performer to set records.

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ACHIEVEMENTS:

Revamped merchant services call centers from 10x5 to 24/7 in less than a year.

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Recruited trained and deployed sales force, marketing team and management support staff.

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Implemented Success metrics for all Operations to hold staff accountable for success. Improved all operating metrics by more than 29%.

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Created loss prevention department to decreased fraud losses by over 46% in less than one year by implementing efficiencies and improved

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processes.

Created Retention team which was responsible for cutting monthly account attrition by more than 33%.

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Spearheaded due diligence of the acquisition of a ISO and portfolio’s in 2014. Managed integration and restructuring.

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Implement a centralized Project/Program Management organization for the entire company, which focused on large scale/cross-functional

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projects and process improvement.

Implemented an enhanced Underwriting automated process, which cut application-processing time in half and decreased overall expenses

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by $100k annually.

Implemented an enhance Customer Service culture and Relationship Management which focused on Customer Satisfaction and Net

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Promoter results.

Rolled out a company Cross-Sell/Upsell program that focused on adding value to existing customers. Generated revenues of 987k in 2014.

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Renegotiated all major vendor contracts/agreements and saved organization over $2.2MM annually.

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I have successfully orchestrated the re-launch of a boutique High-end Mortgage broker with a core competence in the Super jumbo

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Mortgage.

I have years of successful managerial experience working with two middle market mortgage companies increasing the company’s market

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share while surging gross sales to $250M in one fiscal year with an innovative Disruptive marketing strategy.

Create and execute management team and strategies to increase productivity and customer satisfaction, some methods include but are not

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limited to creating and marketing programs geared towards low income and multi-families home borrowers while simultaneously creating a

division targeting the Luxury jumbo and super jumbo market in key stated along the east coast.

Consulted on real estate development projects assisted in the acquisitions and financing of projects with corporate notes, bonds and debt

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obligations with government grants and tax incentives.

I have assisted in generating close to 1bilion dollars in transaction in my career.

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EXPERIENCE:

SBEI Consulting: Mar 2008 - Present

Business Development Strategy Consulting

Contracted to build and managed sales teams and support staff in Payment Processing (Merchant Services) Organized goals and objectives

focusing on a quota- bearing inside and outside sales teams. Simultaneously recruit, hire, train and motivate inside/outside sales, renewal

team and managers. Manage and mentor a team of up to 155 individuals including 5 managers and 3 assistant managers. Constantly

monitor and refine selling standards, processes and metrics. Run reports from and configure Salesforce.com to optimize team performance

Strag with upper management. Work with filed sales to insure efficient operations and lead hand off. Follow up with field management to

validate the leads past or actually qualified. Proactively provide feedback to marketing on campaign effectiveness. Create, assign manage

and follow up territory assignments. Recommend new opportunities for better ways to grow revenue for the company through the use of

inside sales. Cultivate and manage referral partners.

Private Acquisitions Adviser.

I played an intricate roll in acquisition of distressed assets in real estate and portfolios in payment processing.

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Structured the sale of underperforming ISO’s and Real Estate Development Projects to private investors.

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My duties were as follows but not limited too;

Evaluated business plans – Screened majority of incoming plans, wrote summaries and made recommendations.

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Researched markets and industries – analyzed market sizes, industry growth trends, competitive dynamics, etc.

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Performed exit analyses – developed scenario-based “waterfall” return studies to refine deal terms and pricing.

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Conducted due diligence programs – interviewed management and made on-site visits

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Financial Independence Group: Dec 2006 - Mar 2008

Chief Business Strategist / President

General Manager: Nov2004 - Dec 2006

Co-led startup mortgage bank and subsidiary’s companies from inception and directed expansion.

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Increasing the company’s market share while surging gross sales to $250M in one fiscal year with an innovative Multi Media and viral

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marketing campaign.

Built and managed sales and operations teams and developed training programs.

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Grew geographic reach while adding personnel to penetrate new markets and establish business referral channels.

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Create and execute middle management team and strategies to increase productivity and customer satisfaction, some methods include but

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are not limited to creating and marketing programs geared towards low income and multi-families home borrowers while simultaneously

creating a division targeting the Luxury jumbo and super jumbo market in key stated along the east coast.

Spearheaded the performance turn-around of a 13-branch network in New York while promoted to launch and lead national consumer-

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direct lending division (26 branches).

Exceeded all Division goals and expectations with progressively successful results.

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Alliance Mortgage Bankers: Jan 2000 -Nov 2004

Branch Sales Manager

Started new region branch for new division, ultimately overseeing 40 member sales forces, producing progressive performance results to

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$25Milion sales volume.

Established and mentor sales team, which ultimately led to branch manager position as growth continued. Our branch was a top tier leader

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in sales volume, productivity, quality, approval ratios, and profitability.

EDUCATION:

Continuing Education Courses and Professional Programs

Major: Finance and International Business

Bachelors in Science Degree: June 2017

VAST EXPERT KNOWLEDGE OF:

Multi platform CRM’s (ETC. SALEFORCE), Recruiting Platforms Internet 2.0 related advancements, Vast knowledge in payment

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processing and real-estate Sales and marketing strategies, MS Office Suite (including Word, PowerPoint, Excel)

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