Customer Service Medical Assistant
Resume:
TALYA DAWSON
***** *** **** ******** ** *****
***********@*****.***
OBJECTIVE
To support your Medical Practice and the patients that it serves with extensive customer service and medical assistant experience
QUALIFICATIONS
Certified medical assistant with over 10 years of customer service experience
CPR Certified (BLS for Healthcare Providers)
Gathers detailed medical histories, chief complaints, and vital signs
Knowledgeable in medical terminology, anatomy, physiology, and basic pharmacology
Performs medical exams, injections, venipuncture, specimen collection, and EKG/Holter monitoring
Demonstrates accuracy and attention to detail in billing and coding tasks
Maintains HIPPA and documentation requirements
Skilled in computer systems and applications (MS Windows, Word, Excel, PowerPoint, and 10-key)
Excels in fast-paced environments through organization, time management, and multi-tasking skills
Builds superior patient relations through an efficient and patient-centered approach
EXPERIENCE
Medical Assistant (2013-2015) – Dr. David Bortz, M.D., F.A.C.P, San Diego, CA
Provides focused and efficient care and administrative support within clinic
Schedules appointments and provides general information
Greets and rooms patients
Gathers medical history and vitals
Assists physician with exams, injections, EKG monitoring
Receives superior evaluations
Medical Assistant Extern (2012-2013) – Alpine Creek Family Medicine, Alpine, CA
Provided focused and efficient care and administrative support within a fast-paced clinic
Scheduled appointments and provided general information in-person and via phone reception
Greeted, checked-in, and roomed patients
Gathered detailed medical histories, vital signs, and chief complaints
Assisted physicians with examinations and medical procedures, including injections, blood draws,
EKG monitoring, and wound care
Provided a wide range of administrative support, including call reception and routing, medical charting, file maintenance, and insurance verification
Received superior evaluations for demonstrating strong patient care and project management skills
Customer Service / Call Center Agent (2012-2013) – Provide Commerce, San Diego, CA
Assists customers with inquiries regarding the placement and tracking of orders within a busy call center
Efficiently and effectively satisfies customers within a fast-paced environment
Demonstrates calmness, flexibility, and a strong customer focus in resolving customer complaints
Customer Service Assistant II (2008-2011) – California Bank and Trust, El Cajon, CA
Identified the personal and business banking needs of diverse clientele by providing professional recommendations regarding checking, savings, credit and debit accounts and related products
Assisted customers with deposits, withdrawals, payments, cashier checks, and money orders
Oversaw the opening and closing of accounts
Educational Tutor (2007-2008) – Mountain Empire Unified School District, Campo, CA
Identified educational goals and outlined learning strategies to help students achieve positive outcomes
Created and delivered lesson plans in one-on-one situations to facilitate student learning
Assisted students with homework assignments, test preparation, and overcoming learning challenges
Bank Teller (2005-2006) – Wells Fargo Bank, Arcata, CA
Oversaw monetary transactions, including deposits, withdrawals, transfers, and payments
Balanced and added cash to ATMs, vaults, and teller drawers
Cashier Clerk (2001-2004) – Vons Co., San Diego, CA
Assisted customers in the selection, use, and purchasing of goods
Eagerly greeted patrons and provided individual product information and recommendations
Demonstrated point-of-sale expertise through efficient transaction processing and excelent service
Operated cash registers and product scanners
Stocked displays and maintained an organized and inviting environment
Built and sustained customer base by sharing helpful product knowledge and friendly service
EDUCATION / CERTIFICATIONS
Medical Assistant Certification, 4.0 GPA (2012-2013) – Advanced Training Associates, El Cajon, CA
General Studies (2002-2003) – Grossmont College, San Diego, CA
H.S. Diploma, 4.0 GPA (2000-2002) – University City High School, San Diego, CA
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