Customer Services Care

CURRICULUM VITAE

I. PERSONAL DETAILS:

Name: Thach Soly

Gender: Male

Date of birth: January, 1st, 1984

Address: Cauke District, TraVinh City,Vietnam

Pasig city, Manila, Philipines

E-mail: *********@****.***

Health: Good

Phone number: +639*********

Nationality: Vietnamese

Marital status: Married

II. QUALIFICATION:

Year

College/University

Degree

Major

Remark

2005-2009

University of Can Tho

BA

Tourism department

III. CERTIFICATE:

Year

College/University

Degree

Major

Remark

2010

2010

2010 - 2013

6/2013 - 2014

University of CanTho

Flight attendant certificate of Vietnam Airlines

Customer Care Servives Certificate of SCICOM

Nokia Customer Services Certificate of PCCW Telesales

BA

Vietnam Airline Issued

SCICOM Issued

PCCW

Issued

Travel

Cabin Crew Attandant and CS for Cambodia Airlines Representative in Pnompenh

CUSTOMER SERVICES

CUSTOMER SERVICES

Excellent

Good

Recorded by Scicom for good Performance

Recorded by Microsoft Mobile Global Awards for Excellence

EMPLOYMENT HISTORY

Some informations below is the list of the jobs I have experienced from 2009 upto now:

Year of 2009:

In june of 2009, I graduated from university and passed the interview of my first job to work for Vietnam Airlines and was later tranferd tobe a cabin crew for Cambodia Airlines.

I had been working for them just for 6 months .

Year of 2010 to 2013 :

The second job’s travel company in HCM city while I waiting for work permit approve to work for Scicom in Malaysia. I had been working in Kuala Lumpur for almost 3 years with Customer Services ( CTS ). I resigned, then go back to my country until July, 2013 I handle with anothers job in Manila upto now.

I have experienced almost 3 years of my position as technical for Nokia project - SCICOM company - Malaysia ( www.scicom.com).

Year of 2013 to 2015

Now, I have been working for PCCW Teleservices ( Phils.), Inc – Philipines as ( Bilingual Speaking Agent – Chat agent ) with a great of international environment for Microsoft account. It ‘s what I did. I am always on the top of excellent performance of my job.

Jod Discription :

Determines requirements by working with customers.

Answers inquiries by clarifying desired information; researching, locating, and providing information.

Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.

Fulfills requests by clarifying desired information; completing transactions; forwarding requests.

Sells additional services by recognizing opportunities to up-sell accounts; explaining new features.

Maintains call center database by entering information.

Keeps equipment operational by following established procedures; reporting malfunctions.

Updates job knowledge by participating in educational opportunities.

Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

IV. SKILLS:

Language: Advanced level General English and Conversation.

Computer Skills course :

MS Word

Excel

MS Powerpoint

Experience in hospitality/travel or contact center

Excellent telephone etiquette

Good written and verbal communication skills

Computer literacy

Highly effective in communication and team work, with good experience working in cross-functional and/or multi-cultural teams.

Ability to effectively manage multiple priorities

Has demonstrated experience in effective partnering with the business.

Able to multi-task and high pressure.

Team player or also able to work independently.

Able to work on shifts/weekends/public holidays and last shift ends at 9pm on weekday and 3pm on weekend

I am able to speak English and Vietnamese and Cambodian fluently

I have 5 years of customer services for international environment company.

My hobbies:

Hanging out with friends for drinking coffee and dinner at weekend.

Keeping in touch with everyone to improve relationship.

Contact this candidate