Customer Service Sales
Resume:
Mindy Truelove-Smith
www.linkedin.com/in/mindytruelovesmith
Dedicated and hard-working professional seeks a Customer Service or Sales focused role where her proven track record and professional background will be utilized for supporting customer accounts, sales growth, and customer service.
EXPERIENCE:
Cashier March 2015-Present
Target Las Vegas, NV
Provide fast, fun and friendly checkout service
Resolve guest concerns in a positive, helpful manner
Work as part of a team
Know REDcardSM messaging and solicit guest registrations.
Use excellent guest service skill
Handle money, refunds and exchanges.
Learn new technology.
Read labels and other product information.
Cross train and work in other areas of store as needed.
Quickly and accurately scan and bag all items and collect payment.
Assistant Manager May 2011-March 2014
Williams-Sonoma, Arcadia CA
Provide exceptional customer service in the store to achieved World C lass service standards.
Serve as a role model for sales associates in sales generation and customer service by making the customers experience the priority.
Reinforce customer service principles by coaching staff on their successes and challenges.
Effectively perform operations functions: open and close store, register and back office management procedures.
Maintain visual standards, including merchandise presentation, signage, lighting, and general maintenance.
Monitor Inventory levels and communicate discrepancies to Associate or General Manager.
Assumed additional management responsibilities in the absence of Associate or General Manager.
Awarded the Williams-Sonoma Presidents club two years running for personal sales totaling over 150,000.00.
Sales Associate Oct 2010-May 2011
Williams-Sonoma, Arcadia, CA
Achieve established sales and contest goals.
Maintain knowledge of current sales and promotions.
Assist customers with special orders, charge sends, courier deliveries, and furniture orders.
Efficiently and accurately perform register transactions i.e., sales, returns, and exchanges.
Utilize effective selling techniques to build multiple sales and increase productivity.
Uphold store maintenance and cleanliness standards, Straighten, clean and help maintain stockroom and process, ticket and restock merchandise as needed.
Pull and ship orders using UPS.
Division Representative June 2006-October 2009
National Hot Rod Association
Maintained and updated client data in a company wide computer system for thousands of client’s worldwide.
Accurately reviewed and input between 300-500 racer applications on a monthly basis.
Issued credentials for over 100 track operators with a 48 hour turn around.
Assisted in other departments to fill vacancies on a temporary basis helping the transition to be seamless.
Assisted with special projects for several departments.
Inside Sales/Data Entry Clerk February 2001-June 2006
Westrep Enterprises
Answered phones and fielded calls myself or transferred them to appropriate sales person.
Input dozens of sales orders and prepared shipping documents on a daily basis.
Successfully managed communications with suppliers and customers to assure timely fulfillment of orders.
Managed reports and literature for management.
Purchased and maintained office and warehouse supplies and negotiated pricing with vendors.
Monitored inventory on a weekly basis .
Assisted with a yearly inventory on all products in the warehouse.
Maintained database of over 600 clients on a weekly basis.
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