Manager Engineering
Resume:
JEFF JACKSON
FLOWER MOUND, TX 75028
Home: 972-***-**** Cell: 972-***-****
Email: ********@*****.***
KNOWLEDGE BASE:
Protocols: LTE, CDMA, GSM, UMTS, TDMA, AMPS, BT, IEEE 802.11(WI-FI)
RF Script Test Development
Wireless Test Equipment: CMW-500, Agilent 8960, R&S CMU200, Anritsu MT8801, MT8815
RF Test Software Applications: Agilent Wireless Test Manager, CMUgo, CMW-Run, Anritsu CRCA
PRL Flashing and Carrier Customization
Configured PST Tools from Palm, HP, Ericsson, Motorola, Samsung, Nokia, Audiovox and LG
Extensive Knowledge of Windows, Ubuntu (Linux), DOS, IOS and Android OS
Computer Hardware Configuration and Repair
Fujitsu POS Systems Repair: ATMs, Printers, I/O Controllers
IPC-610D Standards and ISO 9002 Standards
Microsoft Excel, Microsoft Word, Microsoft Outlook and Microsoft Visio
Completed LEAN expert training workshop June 2014.
WORK HISTORY:
Apr. 2014 – Present Teleplan Services Texas Inc. Engineering Manager
Irving, TX
Managed engineering staffing NPI activities and sustaining engineering support.
Responsible for all aspects NPI’s for Smartphone’s, Tablets and PC’s including:
Production line IE model
Interfacing with customers and vendors
Training operations personnel
Wireless equipment sourcing, setup and RF script development
Fixture development
ROM flash and CPI clear best practices
SOW document development
Overseeing ISO standards including equipment calibration, 5S and State regulations.
Acted as site LEAN champion.
Coordinated and advised Teleplan Mexico sites on material reclaim activities including:
LCD assembly glass refurbishment
Mid-Frame bead blasting
Glass polishing
Re-Anodizing of housings
Vendor recommendations
Rev.A8
Nov. 2012 – Apr. 2014 B2X Care Solutions, LP Delivery Manager
Irving, TX
Responsible for the end-to-end delivery of HP/Palm service warranty contract from implementation,
engineering support and all aspects client and vendor management.
Oversee client/customer/vendor relationship to ensure that we meet or exceed service expectations.
Worked with internal legal, tax compliance and logistics teams on introduction and review of new client
MSA and SOW documents.
Worked with internal team to review potential repair/logistics vendors and finalize contracts for sign-off.
Worked with Logistics teams to develop import/export strategies to minimize costs and risks on client
product shipments.
Manage the project scope, delivery, quality levels and cross functional teams as required for integrated
and enhancement release projects.
Lead the implementation of projects/contracts schedules and monitored project status in comparison to
contract agreements and approved budgets.
Mar. 2007 – Nov. 2012 HP/ Palm, Inc., Sr. Test Engineer Reverse Logistics
Completed multiple successful Smartphone new product launches for carrier third party service providers.
Provided technical support and managed special projects with repair centers and 3PL centers to manage
including TAT and WIP reduction.
Responsible for supporting global operations team and internal customers with engineering related technical
issues and projects.
Managed multiple NPI’s for Smartphone and Tablet products launches into HP/Palm repair vendors in
Mexico and Europe facilities. Engineering activities included:
Coordinate activity with ODM and vendor partners on design and fabrication of test RL fixtures.
Outline and development of RL Test process flows.
Smartphone RF Equipment setup, script configuration and design of RF nest to facilitate repeatable
test results.
Training for test process, disassembly, assembly, development of repair BOMs and preventive
maintenance.
Managed preliminary failure analysis of product returns and EFFA units and provided failure anal ysis
reports.
Managed projects that involved the maintenance of existing and development of new processes for product
repair, achievement of process improvement goals, continuous process improvement, creation of
standardized work methods and technical audit cycles along with coordination with other departments.
Lead technical review and data analysis of RF failed Smartphone’s from 3PL centers and Palm/HP repair
centers to facilitate efforts in correlation of activities between Carriers and HP/Palm. Worked with 3PL
centers to reduce and understand discrepancies.
Received HP eAward for failure analysis report that saved company hundreds of thousands of dollars in
Tablet repair costs
Rev.A8
Oct. 2005 – Mar. 2007 Broadtech, Inc., Support Engineer
Carrollton, TX
Responsible for Engineering Support on Smartphone hardware and software of wireless CDMA x1 and
GSM product.
Responsible for support of RF profiles, software flash configuration setup and relationships with cellular
manufacturers and vendors on an engineering level.
Initiated setup and configuration of Agilent 8960, CMU200 and Anritsu MT8815.
Ongoing work with vendors and clients to resolve technical software and hardware issues as part of
sustaining engineering support.
Responsible for maintenance and calibration of all test equipment.
Responsible for Smartphone New Product Introduction (NPI) to repair lines.
Responsible for site Quality Control.
Responsible training QC personnel and producing quality documents for inspection and instructions for
operators.
Trained and managed operations staff and technicians on developed test and repair processes.
Support company site on IT level. Maintain hardware, load operating systems, and setup of conductivity
of PCs to network settings.
Nov. 1996 - Oct. 2005 Celestica, Inc., Support Engineer
Carrollton, TX
Responsible for New Product Introduction (NPI) process which included computer based test
development, test bed setup, fixture design, technician training and documentation of repair processes.
Daily activities included computer software and hardware configuration, failure analysis, documentation
and software control in accordance with ISO procedures.
Responsible for company interface between customer engineering team and vendors on a daily basis as
part of sustaining engineering support.
Support operations to ensure minimal downtime and high quality by maintaining equipment through
repair, calibration, preventive maintenance and achieving an equipment uptime rate
of 96%.
Supported and maintained ISO 9002 engineering documentation and procedures.
Assisted technical trainer in designing and implementing technician and operator training/qualification
program.
Supported Fujitsu on several products: ATMs, POS systems, PC motherboards, printers, and hand-held
computers.
Supported repair and testing of Lucent’s DDM 1000 telecommunications sub-systems boards.
Supported cellular repair production with implementation and set-up of test and measurement
equipment, software configuration, and engineering change notices.
Traveled internationally to client sites in Europe and Japan to coordinate movement of projects to North
American sites.
Assisted and collaborated with Celestica engineering support on Blackberry and Palm repair lines.
Trained and managed operations staff and technicians on developed test and repair processes.
Rev.A8
Jan. 1989 - Nov. 1996 Telephone Warehouse, Service Manager
Arlington, TX
Managed largest cellular retail repair center in Dallas/Fort Worth (Mesquite store).
Managed team of technicians in successful completion of all “in-store” repairs.
Was certified to do warranty work with most manufacturers.
Was responsible for training and management of staff of technicians/installers.
Consistently scored “outstanding” marks on performance reviews, including highest available scores for
technical prowess of cellular and repair knowledge.
Elected member of Telephone Warehouse Service Mangers’ Council from its inception to set and
discuss policy decisions for all of the Service Departments in Texas.
RELATED TRAINING/EDUCATION:
Associate CET from ISCET (The International Society of Certified Electronics Technicians)
Eastfield College
MECP Certified Cellular Specialist
MECP Certified Installer/Electronics First Class
Rev.A8
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