Customer Service Sales

Tonika N. Jones

*** ******** **.

Prattville, AL 36067

334-***-**** Cell

******@*****.***

Career Objective:

To become a team player with an organization or company with room to grow and advance.

PROFESSIONAL PROFILE

Motivated and self-driven professional with six years of sales success. Genuinely enjoy helping people through consultative sales. Known for ability to build relationships and educate customers, resulting in customer satisfaction, retention, and increased sales.

Service Center Associate 2014- Present

Sedgwick Claims Management Services, Memphis, TN

Assign new claims to the appropriate claims handler. Enters verbal, and written application information that meets both internal and external customers’ requirements accurately into the claims management system. Communicates clearly and professionally with the customer by telephone and/or written correspondence regarding all aspects of claims process.

Arise Virtual Solutions, Independent Contractor 2013-2014

Prattville, AL

Provided friendly advice to a diverse clientele, promoting Staples customer-oriented image. Helped customers and merchants identify products that best suited their needs. Educated customers on how to use the staples.com website.

Customer Service Agent 2010-2013

West At Home, Omaha, NE

Open customer accounts by recording account information, maintains customer records, and updated account information. Resolved product or service problems by clarifying the customer’s complaint; determining the cause of the problem and attracts potential customers by answering product and service questions.

Customer Service Agent/Finance 2007-2010

ER Solutions, Montgomery, AL

Provided quality service and support in a variety of areas including, but not limited to: billing, placing orders, and system troubleshooting.

Receptionist 2004-2005

Fort Deposit Dental, Fort Deposit, AL

Duties included greeting patients and scheduling appointments. Handling and managing the continuous flow of sensitive information in a health care setting. Checking and verifying the accuracy of medical records of patients. Handling and maintaining patient's medical charts, as well as, the daily clerical functions of faxing, sending e-mails, receive patient payments, and record them in a database and provide receipts to patients.

Education:

Troy University

Currently Enrolled

Skills & knowledge:

Excellent oral and written communication

PC literate, including Microsoft Office products

Good customer service skills

Strong organizational skills

Good interpersonal skills

Ability to work in a team environment

Ability to meet or exceed Performance Competencies

Certifications:

Phlebotomy Technician

Montgomery College of Alabama, Montgomery, AL

August 8, 2014

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