Customer Service Self Employed
Resume:
Alex Kogan
**** **** *** ***. ** Email:
********@*****.***
Brooklyn NY 11224 Mobile:
Education
Kingsborough Community College
Major in Forensic Psychology, Science and Child Psychology Pursuing a Criminal
Justice/Forensic Psychology
Work Experience
Koenigsberg & Associates, P.C., NYC July 1999 – March
2006
Work in law office / IT tech support.
Paralegal work including, insurance claims, Filing of documents & records.
Telecommunications and secretarial duties. IT specialist maintaining office network, WiFi,
hardware and software suites (upgrade and control Inventory of laptops, desktops, parts
and printer, assembly/disassembly desktop, wire cable, switches, hub ). Setup and
configure printer, scanner, and copiers. Coordinate with internet provider to resolve
connectivity issues.
Equity Freedom Corp., NYC November 2006 – February
2007
Loan Officer
Contacted clients with mortgage refinancing information & processes. Coordinated with
Real Estate agents, Loan officers and firms to further the client’s needs. Had experience
with NY law, economy and finances.
IT Technician Self Employed 2006 – To
Present
Provided customer service for all types of hardware equipment; TV’s, VCR/DVD players to
mainframes computer needs. Assemble & customized every computer individually based
upon specific request. Savvy in all hardware & software connections such as networking
including routers, wiring hubs and set up configuration, domains, and servers. Setup and
configure printers, scanners, and copy machines. Installation of Windows based operating
systems along with all drivers & other software, malware, anti viruses. Configuring mobile
devices Blackberry, I Phone, I Pad. Familiar with programs like 'Team Viewer' for
customer support & assistance remotely. Provided hardware upgrades & troubleshooting /
support as well. Coordinate with internet provider to resolve connectivity issues.
References available.
RCS Professional Services, Brooklyn, NY
2014 – Present
IT Technician
Provided customer assistance for Windows and Microsoft Office based technical issues
via Team Viewer, Skype or over the phone. Resolved problems like: updates, email setup,
back ups, software installation, downloads & uploads, virus removal, hard drive clean up &
configuration.
Skills
Complete suite of Microsoft software including: all Operating Systems, Word, and
Organized, neat and punctual. Adept in all levels of IT work including maintenance of
personal and business class workstations.
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