Customer Service Manager

JOHN DANIELS

**** **** ***** *****, ******, AZ 85339 480-***-**** *******@*****.***

SUMMARY

Experienced with Retail Management, Project Management, Profit and Loss Analysis, Technical Support, Customer Service, and managing Operational processes. Comfortable in interacting with all levels of the organization and public. Able to negotiate and problem solve quickly, accurately, and efficiently. Adept at multitasking to achieve individual and team goals.

COMPUTER SKILLS

Software

MOS (Microsoft Office Specialist) Certification – 2005

MCSA for Windows XP, Vista and Windows 7

ACA for Adobe Photoshop – 2004

EXPERIENCE

2010- Present

Store Manager II, Office Depot/Office Max

Store Manager has ownership and drives the overall customer and sales service culture within the location. Has accountability for managing sales performance and identifying sales opportunities. Develops overall store strategies and tactics to achieve sales, service and operational performance goals. Ensure maximum sales and profitability by focusing on key business initiatives.

2009-2010

Store Manager, PetSmart

Store Managers provide the highest level of customer service and associate relations management. This role is responsible for coaching, developing, and inspiring associates, upholding the company culture, and enforcing all policies and standards to provide an outstanding customer experience. Additionally, Store Managers are responsible for meeting the financial goals of the business, overseeing the operations of services and ensuring the safety of the live pets in our care.

2002-2009

General Manager, Staples

Charged with leading the store’s services business teams through effective consultation, lead generation and developing ongoing relationships primarily with the small business customer as well as the core consumer. This includes specialized areas such as Copy & Print, Easy Tech Services, computing and mobile phones. Responsible for building synergy and cross channel opportunities amongst these specialty areas and the store. Accountable for achieving key metrics through people management and building a best in class team to deliver profitable year over year sales growth, while delivering exceptional customer service.

EDUCATION

1998

Associates Degree in Business Administration, County College of Morris

1998

Associates Degree in Computer Information Systems, County College of Morris

Contact this candidate