Human Resources Customer Service
Resume:
DONNA PEMBERTON
Clermont, Florida 34711
**************@***.***
SUMMARY
Human Resources professional with generalist experience in Employee Relations, Employment, and Training. Strong business background developed through several years of operations management prior to transitioning to Human Resources. Able to establish rapport and credibility with diverse groups ranging from entry-level associates to company officers. Solution-oriented, organized, and dedicated, with an outstanding work ethic.
HUMAN RESOURCES EXPERIENCE
PUTNAM INVESTMENTS, Franklin, MA 2000 - 2002
Senior Human Resources Representative
Responsible for Employee Relations and Employment Support for 500+ employees in 15 client groups.
Developed a Diversity Training Program and a customized Respect in the Workplace course to address serious employee relations issues in the Distribution Center.
Conducted a major investigation of policy and ethics violations in conjunction with the company’s internal security division.
Partnered with senior management to reemphasize the importance of the performance review process; achieved 100% completion for two review periods in a division that had previously delivered less than 40% of all reviews.
Participated in the organization and execution of a corporate Reduction in Force in 2001.
Successfully defended two EEOC cases through detailed documentation of employee relations issues; both cases dismissed prior to Hearings.
PATRIOT-AMERICAN HOSPITALITY (INTERSTATE / WYNDHAM HOTELS) 1996 - 2000
Human Resources Generalist - Hilton Hotel, Dedham, MA (1999-2000)
Responsible for administration of the overall Human Resources function for 200+ associates
Achieved Top 5 Employee Satisfaction ranking for all Wyndham Hotels in 1999, as measured by a company-wide Employee Opinion Survey.
Produced and implemented comprehensive new hire information manuals used as training guides for Wyndham corporate and Hilton franchise regulations.
Collaborated with the Executive Committee to maintain an ongoing Succession Plan of all management candidates.
Served as a key member of the hotel’s Y2K task force to proactively address anticipated systems issues.
Human Resources Generalist - Marriott Hotel, Providence, RI (1998-1999)
Responsible for administration of the overall Human Resources function for 275+ associates
Received Interstate’s Corporate Communications Award for 1998.
Reoriented the entire staff to effectively address consistency challenges with policy application.
Designed and launched a daily communication program, which ensured that updated guest relations and employee training information was conveyed.
Compiled and analyzed Exit Interview feedback; presented trends to Executive Committee for inclusion in Employee Relations Action Plans.
Human Resources Coordinator - The Charles Hotel, Cambridge, MA (1996-1998)
Responsible for Benefits Administration and Training for 350+ associates.
Created and co-facilitated a New Hire Orientation and PRIDE Program.
Instituted a monthly motivational hotel newsletter celebrating employee success stories.
Served on four task force assignments for company acquisitions of new properties.
SWISSÓTEL, Boston, MA 1994 - 1996
Human Resources Coordinator
Responsible for Employment and Training for 250+ associates.
Implemented and facilitated an upside-down review program for the management team to address morale concerns, resulting from a top-down management culture.
Designed a comprehensive training plan for all departments of the hotel in conjunction with corporate Quality initiatives.
Established strong recruiting relationships with targeted universities and employment agencies.
RECENT EXPERIENCE
IMAGINE SOUTH LAKE CHARTER SCHOOL, Clermont, FL 2007 - Present
1st Grade Teacher
Responsible for teaching 1st grade curriculum according to the Common Core Standards
Created and facilitated comprehensive Orientation program for all existing staff and new hires
Co-Leader of Character Education Task Force – led school to “National School of Character” award
Nominated for Teacher of the Year 5 times
PEMBERTON HOUSEHOLD, Clermont, FL 2002 - 2007
Stay-at-Home-Mom and Community Volunteer
Responsible for the early childhood education and social development of three small children
Imagine South Lake Charter School PTO - Secretary 2005-2006
South Lake Mothers of Pre-Schoolers (MOPS) - Discussion Group Leader 2005-2006
First United Methodist Church - Nursery Teacher 2003-2006/Sunday School Teacher 2005-2006/ Vacation Bible School Volunteer 2004-2010
Mom’s Club of Clermont North - Secretary 2001-2002/Membership VP 2002-2004
Relay for Life (American Cancer Society) - Team Member 2001-2015/Team Co-Captain 2004
MARRIOTT HOTELS & RESORTS 1989 - 1994
Front Desk & Housekeeping Management
Department Head for staffs of 15-40 associates.
Participated in many outstanding management skills training programs throughout employment.
EDUCATION
B.S. Hospitality Administration
Florida State University, Tallahassee, FL
Educator Certificate
Lake Sumter Community College, Clermont, FL
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