Service Accounting

EMPLOYMENT BACKGROUND:

Front Office Associate – New World Hotel Philippines

June 2013 to April 2015

Welcomes and engages with our guests.

Create a positive hotel image in every interaction with internal and external customers.

Enhancing guests experience by fielding inquiries, promoting our vast array of amenities, and facilitating welcoming and efficient interactions.

Takes reservation information, assigns rooms, collects payment & provide room keys.

Check- in/ Check- out

Guest Relations Officer – Fairmont Raffles Hotel Philippines

November 2012 to April 2013

Ensures safety and security of Guests at all times.

Create a positive hotel image in every interaction with internal and external customers.

Maintain a high level of product and service knowledge in order to explain and sell services and facilities to guests

Assist guests and escort them to locations within the hotel at their request.

Maintain knowledge of special programs and events in the hotel in order to recognize and respond to guests.

Recognizes the uniqueness of each Guest and tailors the service approach to make their stay meaningful.

Assist all departments in being receptive to the needs of guests.

Guest Servies Officer – Shangri-la Hotel Philippines

July 2010 to October 2012

Ensures safety and security of Guests at all times.

Create a positive hotel image in every interaction with internal and external customers.

Maintain a high level of product and service knowledge in order to explain and sell services and facilities to guests

Assist guests and escort them to locations within the hotel at their request.

Maintain knowledge of special programs and events in the hotel in order to recognize and respond to guests.

Recognizes the uniqueness of each Guest and tailors the service approach to make their stay meaningful.

Assist all departments in being receptive to the needs of guests.

On- the- Job Trainee – Reservations & Ticketing – Royal Bruinei Airlines Philippines

January 2010 to March 2010

Assisted in providing travel information to the passengers over the phone or in person regarding routes, schedules and fares.

On- the- job Trainee – Accounting & Documentations – North Star Travel Inc. Philippines

November 2009 to December 2009

Provide accounting and clerical support to the accounting department

Type accurately, prepare and maintain accounting documents and records.

Prepare bank deposits, general ledger postings and statements

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