Customer Service Representative

Angela Dillen

** ******** ***** - ****** ****, TX 76262

********@*****.*** - 682-***-****

WORK EXPERIENCE

Senior Escrow Assistant

First American Mortgage Services - Westlake, TX - April 2010 to November 2014

• Manage the Pre-Funding Inbox to review and respond to inquiries that come in from internal Associates

and our Lender/Client. Facilitate corrections to Loan Documents, including Recordable Documents that are

needed for funding by coordinating correction with the Borrowers and /or Notaries.

• Set up Notary Appointments using the FAST system, and upload or email documents and instructions to

Notaries and Attorneys.

• Training new Associates on the job duties and system. Also, assist existing staff with ongoing questions as

relates to job duties within the Department.

Acquisitions Manager

CITIFINANCIAL MORTGAGE - Irving, TX - October 1992 to October 2008

• Oversee Day to Day Operations of Acquisition Team to Manage staff, preparing work

schedules and assigning specific duties. Review of Bulk Acquisition Purchases for approval to

Fund purchases with Approval level up to $3MM without additional authorization required.

• Other Positions performed with this Company: Monetary Control Supervisor, Compliance and

Quality Control Analyst, Underwriter, Broker Control Analyst, Credit Specialist, Research and

Customer Service Supervisor, Customer Service Representative

Customer Service Representative

STATE FARM INSURANCE - Irving, TX - October 1991 to October 1992

• Confer with customers by telephone or in person to provide information about products or services, take or

enter orders, cancel accounts, or obtain details of complaints.

Keep records of customer interactions or transactions, recording details of inquiries,

complaints, or comments, as well as actions taken.

• Check to ensure that appropriate changes were made to resolve customers' problems.

Personal Lines Underwriting Assistant

USF & G INSURANCE COMPANY - Oklahoma City, OK - June 1986 to June 1991

•Decrease value of policy when risk is substandard and specify applicable endorsements or apply rating to

ensure safe profitable distribution of risks, using reference materials.

• Decline excessive risks.

• Write to field representatives, medical personnel, and others to obtain further information,

quote rates, or explain company underwriting policies.

ADDITIONAL INFORMATION

SKILLS: Microsoft Office, General Office Equipment, 10 Key, Typing 40wpm, Excellent over-the-phone skills

and proficiency with computer.

Contact this candidate