Ms. Daunte Marie Slettebak

***** *.*. ***** *****

Kirkland, Wa. 98034

425-***-****

Job Objective: Reservations Sales Agent or Customer Service Agent

Clerical:

Excellent listening and communication skills.

10 years Reservation Sales, Receptionist and Call Center Agent experience.

Inbound/Outbound Sales, Business Writing, Composition, Charting and Travel Scheduling.

Various Software, CRT Systems, E-mail and Internet Scheduling experience.

A/R, A/P, Billing, Coding, Scheduling, Data Entry, Heavy Phones, Typing, Fax, File and Copy Work.

Technical:

Booked and sold Corporate, Leisure and Group Travel Packages. Including air, hotel and cars.

Operated multi-line and reservation phone systems for client satisfaction.

Operated various software programs such as Apollo, Sabre and System One, MS Word, Power Point, Publisher, Page Maker and various CRT Systems and Outlook.

Processed cash deposits, check and credit card transactions and book-keeping duties.

Retail Sales, B2B Sales, Telemarketing, Marketing, Call Center Sales, Advertising Sales.

Cashiering, Inventory and Sales Presentations.

Client Relations:

Greeted, directed and answered questions for customers by phone and in person.

Scheduling and processing customer reservations, sales and ticketing duties.

Marketing and Advertising, Public Relations, negotiations and problem solving duties.

Customer Service and disarming techniques and public relations training.

Airport CSR, Reservation Sales Agent, Help Desk Agent, Ticket/Gate Agent, Bag Claim Agent, Ramp Agent, Provisioning Agent and Inflight Agent.

Experience:

Fulltime Student, Bellevue College, Bellevue, WA. 7/15-12/15, Certificate in HR Assisting.

CSR-Reservations Agent, Tempe, AZ. 3/13-8/13, My duties included working in a call center booking market research surveys, data entry and customer service duties. Fax, file and copy work as needed.

(Higginbotham)

Fulltime Student, DeVry University, Bellevue, WA. 10/10-12/15, B.S. Degree, Business Administration and Technical Management/Tourism. Master Degree in Human Resource Management. Transfer Student. Honor Roll, Deans List and Driven Program. GPA 4.00/3.86.

Fulltime Student, Mesa Community College Mesa, AZ. Campus. 1/09-6/09, Pre-requisite College Courses. Honor Roll. GPA 4.00.

CNA-Nurse and Home Health Agent, Seattle, WA. 7/03-6/10, My duties included assisting seniors with daily living duties, vitals and charting duties.

CNA, NAR Nursing Lic. WA. State. Certificates: HIPAA, OSHA, CPR and First Aid, HIV/AIDS and Blood Borne Pathogens. Medical and Dental Terminology Diploma, CNA-Nurse and NAR Lic# WA. State, Nursing Program, Renton Technical College, Diploma, RDA Lic# WA. State, Dental Assisting Program, Everest College, Diploma, MAA, Front Office Administration, Pima Medical School, Certificate, Desktop Publishing/Computers, Lake Washington Technical College,

(Catholic Community Services, Maxim Healthcare,

Valley Hospital, Evergreen, Eagle Healthcare.)

CSR-Reservations Agent, Bellevue, WA. 12/98-8/99, My duties included working in a call center booking transportation, data entry and customer service duties. Fax, file and copy work as needed.

(Hopelink-MSC Transportation)

CSR-Reservations Agent, CSR-Airport Service Agent, Inflight Agent, RNO, PHX, SEA, 10/88-4/95, My duties included working as an Airport Reservations Agent, Airport Ticket Counter Agent, Airport Gate Agent, Airport Help Desk Agent, Airport Baggage Claim Desk Agent, Airport Sky Lounge Agent, Inflight Agent, Ramp and Provisioning Agent. (America West Airlines, Mark-air Airlines, American Airlines)

Education:

Fulltime Student, DeVry University, Bellevue, WA. 10/10-present, B.S. Degree, Business Administration and Technical Management/Tourism. Master Degree in Human Resource Management. Transfer Student. Honor Roll, Deans List and Driven Program. GPA 4.00/3.86.

Fulltime Student, Mesa Community College Mesa, Az. Campus. 1/09-6/09, Pre-requisite College Courses. Honor Roll. GPA 4.00.

Fulltime Student, Seattle Central Community College, Seattle Campus, Seattle, WA. 9/84-6/86, A.A. Degree in Advertising and Graphic Design, Seattle, WA. 9/84-6/86, GPA 3.00.

Professional Technical Education:

Diploma, RDA Lic# WA. State, Dental Assisting Program, Everest College, Renton, WA., 7/06-5/07, Honor Roll, GPA 4.00.

Diploma, MAA, Front Office Administration, Pima Medical School, Renton, WA., 8/05-2/06, Honor Roll, GPA 4.00.

Diploma, CNA-Nurse and NAR Lic# WA. State, Nursing Program, Renton Technical College, Renton, WA., 4/03-8/03, GPA 3.00.

Certificate, Beauty Services, Gene Juarez Beauty School, Seattle, WA., 9/01-2/02, GPA 3.00.

Certificate, Desktop Publishing/Computers, Lake Washington Technical College, Kirkland, WA., 6/96-3/97, GPA 4.00.

Diploma, Airport And Travel Services, International Air Academy, Vancouver, WA., 5/88-7/88, GPA 3.00.

Volunteer Work:

Catholic Community Services, Home Health Agent, Bellevue, WA.

Seattle Rape Relief, Relief Agent, Seattle, WA.

Hilltop Retirement House, Kitchen Aid, Bothell, WA.

Kingsgate Daycare and Preschool, Preschool Teacher, Kirkland, WA.

First Baptist of Bothell Church, Choir and Ensemble, Bothell, WA.

United States of America, Voter Registration Agent, Mesa, AZ.

Ms. Daunte Marie Slettebak 6/23/2015

12205 N.E. 143rd Place

Kirkland, WA. 98034

425-***-****

Job Objective: Reservations Sales Agent or Customer Service Agent

ATTN: Hiring Manager,

I would like to apply for the Customer Service Agent or Reservations Agent position. I have over ten years of work experience working in several call centers in customer service, sales and inbound sales. I have worked for three airlines, a social service company and a market research firm all in their call centers. I have also earned many letters of good reference from my past employers for top sales and customer service work. I have also had the pleasure to gross three times my salary for several of the companies I have had the pleasure to work for. I really enjoy this type of work, and it has been the core of my career. I have also earned my Diploma in Travel Services from The International Air Academy, a Certificate in Desktop Publishing and Computer Applications from Lake WA. Technical College, my Diploma in Front Office Administration and Billing and Coding from Pima College, and my A.A. Degree in Advertising and Graphic Design from Seattle Central Community College. I am presently finishing up my B.S. Degree in Business Administration and Technical Management from the University of DeVry, where I am an Honor Roll and Deans List Student. I am also finishing up a Certificate in HR Assisting at Bellevue College.

I am friendly, professional and hard working. I also like to meet and exceed company sales and customer service goals. I have a strong administrative background and I have been trained on various software programs and office support duties. I have also worked as a Receptionist and Office Support Agent. I have been trained on Sabre, Apollo, System One and various CRT Systems. I also have experience with Word, Power Point, Publisher, Page Maker, Excel, Access, ACS200, Quark Xpress, Windows, Internet Scheduling, Email and Heavy Phones. I have been trained in product and service presentations, and negotiation and disarming techniques. I can also be counted on to handle extra projects or team assignments. I can also work any days, shifts and overtime as needed.

I can be reached at 425-***-**** for a personal interview. I look forward to hearing from you soon. Thank you for the opportunity to apply.

Sincerely,

Ms. Daunte Marie Slettebak 425-***-****

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