Administrative Assistant High School

Taleyia U. Harper

**** ********* *****, ***********, ** 20747

Phone 240-***-**** Email *************@*****.***

OBJECTIVE: To obtain a position within a professional environment, in which I will be able to utilize my education, experience, and personal attributes while pursuing an opportunity for growth and skill advancements.

PROFILE:

Self-motivated, responsible, and well experienced at working in fast paced environments.

Worked on various software packages at an advanced level.

Confident and poised in interacting with individuals at all levels

Detail oriented with the ability to multi-task

Administrative professional with excellent communication both written and oral.

Supervised Staff of 150 People.

EXPERIENCE:

MV Transportation, Hyattsville MD

2014-2015

Dispatch Supervisor

Demonstrate effective use of scheduling software(trapeze),two-way radio communication,telephone and data analysis skills.

Monitor real time call flow,inbound dispatcher availability,service levels and other critical call statistics to ensure that calls are answered in a timely manner.

Promptly answer phone calls from passengers who have asked to speak with a supervisor regarding their trips and resolve any complaints.

Collect accurate and up to date information entered in to the passengers file for specific trip requests, as well as negotiating times and leave courtesy messages where necessary.

Monitor drivers performance making sure the driver is getting the assistance needed which may include calling passengers to shorten dwell time, get additional information when needed with passenger, driver, as well as dispatchers.

Canceling trips with the appropriate codes when needed or provide passengers with another trip if they were unable to make their return trip.

Move trips when necessary to fill in a drivers slack time

Contact drivers to ask them to arrive the trip who are already on location and have not done so

Schedule NST’S (no strands) for passengers who need a trip that has missed their return trip.

Princeton's Home Designs, Forestville MD

2011-2014

Administrative Assistant

Greet Customers and schedule consultation appointments via on the phone as well as in person

Developed and maintain new filing system and support clerical needs of business by typing, filing, and maintaining correspondence logs.

Receive time and attendance worksheets and generate appropriate salary checks.

Retrieve, forward and maintain company faxes.

Maintain accurate records of all serviced work orders.

JC Penney,Forestville Md

2010-2013

Service Lead Expert/Supervisor

Develop the team by actively walking the floor coaching each team member in the moment in ensuring that each customer has a memorable shopping experience.

Complete shipment planning worksheets to provide placement direction to the merchandise and replenishment teams.

Set monthly merchandise to where it belongs going by a diagram mapped for the store,

Provides timely information to the team to facilitate overall team performance.

Resolve any problems that the customer may have that the team leaders are not able to resolve.

Train a class of new hires upon request.

Get all money from cash room to the floor as well as collecting all money at the close of business.

Joshua's Early Learning, Upper Marlboro MD

2009-2010

Center Assistant

Assisted the daycare owner in administrative duties such as typing memos, lesson plans, parent handbooks, and daily class assignments.

Answered all incoming calls.

Created and taught lessons to the children.

Took children out on trips and daily walks.

Prepared meals for the children breakfast lunch and snack.

Worked with children who were still not potty trained.

Laid the children down for their nap.

Kept children area clean and sanitized.

Redevelopment Authority, Largo MD

2006-2007

Administrative Aide/Receptionist

Answered a switchboard of a multiple of 10-20 lines.

Performed administrative and secretarial functions for the Deputy Director as well as other admin duties on a daily bases.

Meet and greet all guests with a positive, professional attitude.

Assisted with general accounting functions in which I kept payment requests, tenant files accurate and up to date and helped with the presentation of budgets and reports.

Proofread and typed a variety of memos, letters, and reports.

Transcribed difficult dictation involving technical terminology.

Maintained appointment calendars, all mail, and created databases on excel and word for the staff.

Established and maintained filing systems so documents were readily retrievable.

Scheduled and put together all materials needed for board meetings that consisted of selected board members of Prince George's County.

Made sure the supplies were up in stock as well as placing orders when needed.

Social and Scientific Systems, Silver Spring MD

2001-2006

Survey/ Verifying Specialist

Conducted various surveys for contracts that were obtained through employer.

Worked with doctors collecting data and performed follow up calls on their patients about their health and well-being.

Used internet as a research tool when patients contact information was no longer accurate.

Assisted payroll of a staff of 10.

Trained the new staff as well as prepared various reports through Microsoft software.

EDUCATION:

Bladensburg Senior High School, Bladensburg MD 1999-2003 High School Diploma, Graduating with Honors Volunteered sophomore and senior year performing administrative duties for teacher's and class administrators that included: running errands, faxing, copying, emailing, filing, answering phones, updating records in student files, and kept school website current and up to date.

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