Management Manager
Resume:
Dallas, TX *****
*********@*******.***
PROFESSIONAL SUMMARY
Extensive, results-oriented experience in IT Consulting, Solution Integration, Information Technology Transformation, Outsourcing and Operations/Management across health care, financial services, manufacturing and distribution, and telecommunications/utilities verticals.
PROFESSIONAL EXPERIENCE
VP of Engineering and Product Development – Brandscreen, Inc. – 6/2014 – 12/2014
Provide transitional management (contract) for an online advertising DSP acquired out of administration by Zenovia Digital Exchange:
Onsite management of Sydney, AU technology organization
Directed transition from outsourced to in-house hosting of technology platform
Managed staffing and hiring for stabilization of team, technology/platform stabilization
Reported to acting COO
Managed transition to fulltime operational management team (US-based)
Sr. Analyst, ESB – Frontier Communications, Inc. – 4/2013 – 6/2014
Provide technical analysis, design and architecture for Integration Services team:
Project, resource and development direction
Product feature and development roadmap, execution and delivery
Technical requirements
Design and architecture for ESB (IBM DataPower, Websphere Process Server)
Management of platform migration, services conversion acquisition integration
Enterprise SOA Architect – Commercial Metals Corporation – 3/2011 – 12/2011
Provided consulting services for:
SOA opportunities analysis based on current state of environment
SOA proof of concept development, including requirements, design, installation and validation
SOA recommendations for ESB, governance and services management framework
Architecture for initial SOA environment implementation:
oToolset recommendation
oGovernance model
oFoundational SOA ESB implementation
oRoadmap for internal, private cloud and public cloud iterations
IT Strategy Consultant – Energy Future Holdings – 12/2008 – 10/2010
Provide consulting services for:
RFP analysis, development, scoring and selection for IT application development, network, data center and end user computing outsourced vendor selection
Outsourced services transition management from incumbent vendor to newly selected vendor
Implementation management for ITIL service management process and tools (Remedy)
Consolidation and transition of Windows/UNIX physical server environments from physical to virtual (VMware ESX v3.5)
Architecture and implementation management for upgrade of Exchange/AD environment, including:
oImplementation of AD 2008/Exchange 2007
oSetup of Quest Migration Manager tools for migration support
oMigration of 12000 user/email accounts from legacy AD 2003/Exchange 2003 environment
IT Infrastructure Consultant – Flowserve Corporation – 10/2006 – 12/2008
Provided consulting services for:
ITIL process implementation for change incident and problem management for company-wide Oracle applications
Project Management and Implementation for conversion from plant-based ERP to global Oracle ERP solution on Linux (Red Hat v4) and VMware (ESX v3.0)
Project Management and Architecture for data center migration from Orem, UT to Phoenix, AZ
Business Analyst, Infrastructure Services Manager - Capital One Auto Finance, Inc. - 2/2003 – 10/2006
Provide requirements development, process definition/implementation and technical support in implementing software configuration management and change management for internal IT application and database solutions on Rational ClearCase platform. Developed and implemented CMM Level 2/3 processes to support Release Management, SCM and Change Management.
Provide outsourced service management (working as IBM/Unisys) for data center and end user services, including:
ITIL process development/implementation for incident, problem and change management
Service management for data center and end user computing operations
Project management for data center relocation and infrastructure upgrade projects
Business Analyst/Information Architect - Adea Solutions, Inc. - 3/2002 – 1/2003
Provide business analysis and information architecture consulting to clients in the healthcare and insurance industries. Clients included Baylor Health Care System and UICI.
Large non-profit health care system - provided business process assessment, strategic roadmap, software package selection, implementation and integration for Clinical Technology Services organization.
Health Care Insurance Carrier - provided user experience research to determine needs and drivers for 7 constituent groups in the development of a customer web portal. Defined optimal feature set to meet the needs of end users.
Internal - developed strategic roadmap for internal company systems to enable growth into an integrated systems model for business operations.
Conduct business process and technology assessment, stakeholder and subject matter expert interviews and enterprise application/platform capabilities review.
Provided strategic process/technology roadmap, Gap analysis, Process definition/evolution planning, and technology evolution planning.
Prior:
divine, Inc. (formerly marchFIRST, USWeb/CKS, USWeb and Ensemble)- 1/1997 – 11/2001:
Lead Business Analyst/Lead Information Architect
Lead Consultant/Senior Consultant – Infrastructure Practice
Network/Support Center Manager/ Network Specialist / Sr. Network Analyst / Sr. Support Center Representative - Republic Insurance Company - 7/1993 - 12/1996
PC Support Supervisor / Senior Micro Computer Specialist / Micro Computer Specialist - Michaels Stores, Inc. - 6/1990 - 6/1993
Criterion, Inc. - 6/1988 - 6/1990:
Senior Analyst - Affirmative Action Planning - 1989 – 1990
Senior Customer Support Representative - 1988 – 1989
EDUCATION
Bachelor of Science Degree - Business and Information Systems - University of Texas at Dallas
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