Kevin P. Dolan

***** *** ******** **

Albuquerque, New Mexico 87114

505-***-****

acqcz0@r.postjobfree.com

Capabilities Overview

IT professional with real-world customer-facing experience

Possesses a verifiable track record of positive results, attention to detail and follow-through on complex issues

NetBackup 6.5 X. 7.0, 7.5 engineering and trouble-shooting skills

Personnel and Project Management experience

Teaching and developing NetBackup training classes

Over 14 years of NetBackup experience

NetBackup certifications for NetBackup 7.5 Unix STS, Symantec Appliances, and Backup Exec 2014

Scripting experience using NetBackup commands

Experience with HP-UX, Linux (SuSe), Solaris, Windows 2008, Windows 2012 operating systems.

Proven Professional Qualities and Strengths

Technical Leadership

Complex Projects

Employee Motivation

Articulate Communicator

Team Building

Quick Learner

Relationship Building

End User Focus

Policies and Procedures

Software Support Expert

Technical Design

Trainer

Employment Highlights

Company Strategic Business Systems. Sterling, VA December 2014 – April 2015

NetBackup Consultant

Worked as contractor for Mainline Information systems, assisted with NetBackup administrator work for their client State Street. Also was a key player in the design for a new datacenter using Symantec NetBackup appliances.

Company Strategic Business Systems. Sterling, VA October 2014 – December 2014

NetBackup Consultant

Worked as a contractor for HP at the State of Arkansas, assisted personnel with their upgrade of Symantec Backup Exec 2014 deployment.

Company Creative Breakthrough Inc. Troy, MI March 2014 – September 2014

NetBackup Consultant

Worked full time with CBI as NBU consultant, and was part of the team that achieved Expert NetBackup status from Symantec. Set up and configured NBU appliance for fortune 500 company to be used for replication between datacenters. Developed Health Check process, and create one pager of Sales to sell Health Checks for customers. Proficient in NetBackup Health checks, these were done for several customers. Wrote Statements of Work (SOW) for customers, in preparation for customer engagements. Experience with capacity planning for NetBackup engagements. Achieved Backup Exec 2014 certification.

Company Aetna Health Care, Phoenix, AZ November 2013 – March 2014

NetBackup Consultant Contractor

Assisted NetBackup team with day-to-day operations, this involved working tickets for backup failures and restores. Also planned and performed upgrade of NBU 7.X to NBU 7.5 for six master server environments. This also included writing test plans of master and media servers.

Company Ball Aerospace, Layette, CO August 2013 – October 2013

NetBackup Consultant Contractor

Assisted customer with upgrade of NetBackup, and performed health checks. Spent a good amount of time re-configuring the NBU environment.

Company Integrated Data Storage, Chicago, Ill July 2013 – August 2013

NetBackup Consultant Contractor – Nuveen Investments

Was brought in as a consultant to assist Nuveen Investments to perform NBU 7.5 installation of new media servers and configuration of VMware. Knowledge sharing of VMware configuration, Storage Life Cycle Policies, and other NetBackup configurations. Produced run books and documentation for customer.

Company Forsythe Technology, Inc. Skokie, Illinois July 2011 – June 2013

SR. NetBackup Consultant

Upgraded Fortune 500 company NetBackup environment from NBU 5.1 to NBU 7.X, this was a very complex upgrade as their environment had several flavors of NetBackup,

Performed many MSDP media server installations and have extensive knowledge of troubleshooting.

Have done several NetBackup Master and Media server appliance installations and configuration for clients. Created custom documentation for installing appliances via the GUI or command line.

Worked on a team that revamped the Health Check process, this included all documentation and tools used when performing health checks for customers.

Company Direct TV, Englewood, Colorado Jan 2011 – Apr 2011

NetBackup Consultant

Performed health checks for two different data centers. This included documenting all NetBackup policies for two large Data Centers.

Ran audits of NetBackup environments for two large data centers. Removed over 250 NetBackup clients that were in duplicate policies. This reduced tape usage and reduction of backups significantly.

Investigated slowness of NetBackup clients, and implemented multiplexing to speed up backup performance..

Company Computer Media Technologies, New Mexico May 2010 – Dec 2010

Sr. Consultant

Performed NetBackup health checks for several large customers.

Completed a four master catalog merge project for a fortune 500 company.

Excellent in writing documentation. Wrote NetBackup installation documents for several customers.

Configured and troubleshooting of Data Domain OST in use with NetBackup.

Company Symantec Corp, New Mexico Nov 2008 – Apr 2010

Sr. Solutions Specialist

Worked with customers on implementing NetBackup at their sites. This involved working with the customer on pre-engagement tasks and ensuring that the customer was ready for installing NetBackup.

Created NetBackup architecture documents for customers. This involved documenting and created Visios for their NetBackup environment.

Extensive experience regarding new installs and upgrades of NetBackup.

Installed and configured all aspects of NetBackup.

Familiar with Catalog merges and renaming of masters for both UNIX and Windows Platforms.

Excellent troubleshooting and can find any resource regarding NetBackup. Able to understand what NetBackup is doing related to logs.

Able to install NetBackup on any OS platform.

Experienced on performing Disaster Recovery for NetBackup on windows platforms.

Received training on custom scripting for VBR 6.5.

Some experience scripting of NetBackup on windows platforms.

Configured Data Domain to use NetBackup Open Storage plug-in.

Company Symantec Corp, New Mexico Oct 2006 – Nov 2008

Senior Technical Support Engineer 3rd level

Monitoring of phone queue for inbound customer calls .

Support of backup and data management software.

Supported customer’s environment, hardware and networking including SCSI, tape devices, nic drivers, accounts, permissions.

Supported customer’s configuration of DNS, WINS, and DHCP.

Receive escalations from first and second line technicians.

Created Technical documentation for knowledge base.

Escalated cases to engineering for resolution of defects.

Worked as a remote engineer.

Extensive knowledge of NetBackup from 3.4 to 6.5.X

Formal Education and Training

2 years college New Mexico State University

NetBackup 6.5X Administration

NetBackup 7.0 Administration

NetBackup 7.5 Administration

NetBackup 7.5 Unix Certification STS

Symantec Advanced NetBackup Appliances Implementation

Backup Exec 2014 Certification

Selected Technical Skills

Microsoft Word, PowerPoint, Excel, Access, and Visio

Adobe Photoshop and Adobe PageMaker

NT, Win2k, Win3K

NetBackup 6.5.X, 7.0, 7.5, 7.6

Symantec Appliances

SAN 6.0

Arc serve 6.5

Professional References Provided upon Request

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