Customer Service Management
Resume:
MICAH HARRIS
Norcross, GA *0093
***********@*****.***
OBJECTIVE
Seeking an opportunity in a growing organization to work as an enthusiastic and reliable management professional.
QUALIFICATIONS
• Solid managerial and administrative experience.
• Exceptional versatility and adaptability.
• Excellent communication and team-building skills.
• Ability to manage multiple tasks in a pressured environment.
WORK EXPERIENCE
Inventory Specialist, On Events Services - Norcross, GA 05/2014 – Present
Communicate daily with Sales Teams and Management of inventory issues and opportunities.
Review receiving discrepancies and provide resolutions for mis-shipments.
Supervise the loading and unloading of goods and items and systematically placed the inbound materials in the specified zones
Implement, develop and maintain inventory control policies and procedures.
Utilize computer programs to carefully track inventory on hand and inventory needs.
Line Lead, Preferred Personnel Solutions - Kennesaw, GA 03/2013 - 08/2013
Motivated, trained, and monitored the progress of 3-15 temporary employees
Managed problems related to production and quality by giving solutions for successful production rate.
Operated million dollar machinery while reducing cost and also increasing profits.
Maintained GMP’s and FDA requirements while practicing 5’s and Lean manufacturing procedures and processes
Substitute Teacher, Gwinnett County Public Schools - Lawrenceville, GA 03/2007 – Present
Consistently praised for dedication, reliability, organization and effectiveness. Filled in for permanent teachers at a moment's notice; closely adhered to lesson plans; and kept students motivated, engaged and focused.
Remained sensitive to students’ needs while maintaining a challenging and educational environment.
ADDITIONAL SKILLS
Microsoft Office: Excel, Word, Outlook, PowerPoint, Project
IntelliEvent Inventory program
Strong communicator and decision-maker with abilities to manage multiple task and simultaneous projects. Able to evaluate staffing and training qualities, and apply strategic leadership to manage corporate objectives. Motivate teams; maintain superior customer satisfaction levels and a critical thinker with a sense of urgency to make decisions in a timely manner.
EDUCATION
Bachelor of Arts, General Studies, Emphasis: Business and Education, Minor: Coaching
Georgia Southern University, Statesboro, GA
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