Sr. Human Resources Professional

Michelle Rocco

* ****** **** ****: 631-***-****

Centereach, New York *****.********@*****.*** Cell: 631-***-****

SUMMARY OF QUALIFICATIONS

10+ years HR Generalist, business partner, and Region HR PMO experience, with a multi-national technology organization

A diversified background in sophisticated corporate and information technology environments, with expertise in human

resources, business analysis, financial reporting, technical support, office administration, operations, training and

supervision

Demonstrated excellence serving in a consultative capacity to senior business leaders, working across cultures and in a

matrixes environment

Demonstrated excellence working across the various HR disciplines including compensation, recruiting, employee relations,

organizational development, talent management and diversity

AREAS OF EXPERTISE

Talent / Performance Management Compensation (benchmarking / review / analysis)

Succession Planning / Promotion HR Reporting / Data Analysis and Presentation

Organizational Change / Development / Workforce Planning

PROFESSIONAL EXPERIENCE

ORANGE BUSINESS SERVICES U.S., INC. (Formerly Equant U.S. Holdings, Inc.) Mar 2007 - present

4250 Veterans Memorial Highway, Suite 3060 West, Holbrook, NY 11741

HR CONSULTANT– U.S. SALES AND MARKETING (1/11 – PRESENT)

First point of contact on numerous day to day HR matters for the U.S. Sales and Marketing group (200+ staff) - Resolve

employee inquiries on a wide range of HR topics from employee relations to compensation. Conduct investigations and

provides appropriate employee and/or manager guidance with regard to the resolution of such issues. Partner with Legal

and the business to implement solutions and/or escalate issues as appropriate

Support HR program and or process implementation. Provide project planning and/or management for programs and or

processes in areas related to employee engagement, organizational change, and other ongoing key HR initiatives. Provide

project support at various levels including those of a complex, cross functional nature. Work independently on projects, with

periodic updates to key stakeholders -

Drive operations for managing core HR processes, such as goal setting, performance management and compensation

planning. Compile and provide to HR Leader analytics that help enable, monitor and improve core processes.

Partner with the Americas Sales & Marketing HR Business Partner in supporting business leaders and with the

implementation of and influence of people programs and processes

JR. HR BP - AMERICAS SALES AND MARKETING (2/07 – 1/11)

Work with AME Sales & Marketing HRBP on strategic and operational issues and projects in support of the overall HR /

Company strategy.

Consult with Senior Sales & Marketing managers as ‘subject matter expert’ on all HR related matters to implement HR

initiatives in line with organizational performance objectives and strategy.

Assist Senior Sales Management with validation of Top Talent submissions and talent mapping. Consult with Sales &

Marketing management at all levels on potential career paths, mentoring / coaching opportunities.

Consult with Sales & Marketing management at all levels to provide internal / external benchmark data and provide impact

analysis of requested compensation adjustments. Obtain all requisite approvals and ensure timely processing of all

compensation adjustments. Manage Annual Salary Adjustment Cycle, Out-Of-Cycle Adjustment, and Semi-Annual Bonus

Allocation Cycle. Reporting on all activities related to compensation to Head of Sales-AME, Finance and HR BP

Manage headcount planning and reporting working with Sales & Marketing Finance and HR BPs within the business unit

sub-functions. Development of communications and presentations on such information as relevant.

Analyze and collate relevant HR data in reports to enable effective decision-making by other HR functions and the business

(e.g. bi-weekly headcount reports, Performance Management progress, etc.)

Michelle Rocco

9 Bonnie Road Home: 631-***-****

Centereach, New York *****.********@*****.*** Cell: 631-***-****

Manage within AME S&M the implementation, communication and support of company-wide & functional programs

(including, but not limited to bonus payout, job codes, redundancies, internal / external hiring) and tools in support

Participate as a member of AME Sales & Marketing Skills and Training Council. Work with the People Development &

Learning team to ensure skills profiles continue to reflect job roles and upskill requirements to drive company strategy

HR PROJECT / PROGRAM MANAGEMENT – AMERICAS H.R. – (3/04 – 2/07)

* still performing duties assigned within this role while in Jr. HRBP role

Working with cross functional teams, apply project management methodology and leadership to develop, implement and

lead a variety of HR projects, while supporting the HR department's successful implementation of strategic initiatives,

annual goals, policies, processes and procedures on an ongoing basis

Conduct analysis and evaluation of HR programs and services, and provide recommendations to the HR leadership team.

Support department and core functions with data and analysis information, as requested and/or required

*Manage AME Region HR Budget, including analyzing, tracking and updating Budget data throughout the fiscal year.

Oversee the annual Budget setting process

*Act as Region point of contact and maintain information for HR global to ols, including the HR calendar, HR Knowledge

Center, HR Intranet (contact lists, policies, process documentation, etc.) Ensuring management of the above on a set

schedule as well as ad hoc. Assist in the development of HR policies consistent with Corporate guidelines

Administer implementation of workforce management programs for the Region (i.e. Teleworking program)

Act as Region point of contact for Compliance related matters including governmental filings. Track and manage required

Acknowledgments for various program administration by HR, such as the Teleworking and Data Protection policies, as well

as company mandated training (harassment prevention)

*Organize and oversee Communications initiatives for the Region and coordinate same with Global HR, such as regional

newsletters, employee meetings / events, business breakfasts, etc.

EXECUTIVE ASSISTANT TO CFO - AMERICAS (8/98 – 7/00)

Assumed responsibility for managing corporate assets, including corporate credit cards, insurance policies, leases, and

office services

Achieved significant improvements in work flow efficiency and productivity by instituting a series of policies and procedures

for general office duties involving the Office Facilitators and Managers

Spearheaded the change to a new cellular phone system, which upgraded the quality of telephone service and is projected

to save over $210,000 in the first year

Oversaw the conversion of the corporate credit card program, resulting in the adoption of stringent controls and more

accurate tracking of T&E expenditures

Planned and coordinated vendor reviews on a regular basis, enhancing quality of services by monitoring new vendor

rollouts, while conducting negotiations to produce substantial discounts

Standardized methods of operations for multiple company branches by developing a national policy and procedure manual

and providing updates on an ongoing basis

Performed in-depth reviews of insurance policies and interacted with brokers to upgrade coverage

STAFF ASSISTANT – Sibson Consulting Oct 2000 – Mar 2004

1 Park Ave, New York, NY

Gather and prepare research to aid Senior Vice Presidents along with Senior Consultants, and Consultants in proposal

writing and sales presentations / client meetings. Conduct first pass analysis of data for presentation to client

Support Global Practice Leader / Senior Vice President with coordination of regional meetings, conference calls and

presentation materials

Work with Consultants to prepare / proofread deliverables to clients. Execute and supervise production of deliverables.

Maintain client database, as well as, electronic filing and retrieval of proprietary client documentation

Michelle Rocco

9 Bonnie Road Home: 631-***-****

Centereach, New York *****.********@*****.*** Cell: 631-***-****

Participate as member of key account Core Team to establish policy and procedure, implementation of the aforementioned

and the development of a Core Team Implementation Manual

Develop an integrated collection process for the retrieval of delinquent accounts, successfully managed to keep receivables

less than 45 days. Interface with accounting department on establishing new projects, invoicing and billing to clients

Establish international and domestic travel and conference calls and other ad hoc administrative duties

Conduct preliminary interviews for Staff Assistant and Receptionist positions

EXECUTIVE ASSISTANT TO PRESIDENT (8/00 – 10/00) – Essex Employment Services, Inc. Aug 2000 – Oct 2000

Broadway, New York, NY

Executive Assistant to the President – Projects as assigned

Human Resources: composition of offer letters, benefits administration,new employee orientation, maintenance of

employee files - work with corporate trainer to help develop and improve training methods, confidential handling of EEOC

complaints

EXECUTIVE ASSISTANT – Analysis and Design Application Co., Inc. Mar 95 - Aug 98

Route 110, Melville, NY

Provided support to the corporate officers of this multinational engineering consulting firm servicing Fortune 500

manufacturing companies

Demonstrated strong analytical, interpersonal, organizational and time management skills on a broad spectrum of projects

Devised innovative methods to reformat reports and organize files, which facilitated the prompt and accurate dissemination

of publications, software manuals, business proposals and other important documents among departments and offices

SUPERVISOR - COMMERCIAL INSPECTION DEPT. – Cooke Inspection Service Sept 92 – Mar 95

Broadhollow Road, Melville, NY

Recruited, trained and managed a staff of inspectors for the analysis of commercial properties for key banking clients

Built a motivated and productive team and minimized turnover by using successful managerial techniques and leadership

skills to elicit high levels of staff performance

Created a database, which produced a comprehensive listing of properties

EDUCATION

DOWLING COLLEGE – Oakdale, NY – M.B.A. Degree in General Management Oct 2000

STATE UNIVERSITY OF NEW YORK AT CORTLAND - Cortland, NY – B.A. Degree in Communications May 1990

May 1988

STATE UNIVERSITY OF NEW YORK AT FARMINGDALE - Farmingdale, NY – AA Degree in Liberal Arts (5/88)

CERTIFICATIONS / TRAININGS

HR Consultancy Training Project Management: Human Resources

Project Management: Fundamentals Microsoft Office 2000 - Beginning Project

Team Leadership Skills Dangers of Workplace Sexual Harassment

What is Harassment Business Coaching: Getting Ready to Coach

Effective Intercultural Relationships Leadership for Non-Line Managers

Suffolk Community College, Selden, NY – Casualty Insurance Program

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