Customer Service Administrative Assistant

Keri Graham Jones

*** ******* ******, ****** ****, FL 32789

Phone: 407-***-****

Email: *******.*****@*****.***

Professional Summary

Experienced, detail oriented, Administrative Office Specialist with Microsoft Office Certifications in Word, PowerPoint, and Excel. Proficient in Microsoft Publisher, Access, QuickBooks 2014, and Outlook. Skilled in data entry, maintaining filing systems, answering multiple phone lines. Effective in customer/client services, creating and maintaining spreadsheets, processing correspondence, distributing incoming mail/processing outgoing mail, and preparing presentation materials. Ability to multi-task while maintaining quality standards.

Certifications

Microsoft Word 2010 Certification November 2014

Microsoft PowerPoint 2010 Certification November 2014

Microsoft Excel 2010 Certification December 2014

Education

2014-2015: Winter Park Tech-Office Administrative Specialist Program, 901 W Webster Ave, Winter Park, FL

Obtained Microsoft Office Certifications. Completed scheduled tasks efficiently and accurately. Maintained a 4.0 GPA. Retained an optimistic and enthusiastic attitude towards my learning goals.

Academic Achievements: National Technical Honors Society (2015), Member of Student Advisory Board (2014-2015 school year), Student of the Month (August 2014)

Skill Highlights

Efficient and accurate

Adaptable

Organized and punctual

Routine use of various office equipment

Effective customer/client service skills

Keyboarding 50 wpm

Skilled in office procedures

Positive and enthusiastic

Professional Experience

2015 Internship: S.I. Goldman Company, Inc. 799 Bennett Drive, Longwood, Florida

Assisted Safety Director in creating employee spreadsheets showing their safety requirements and the status of compliance, Managing employee files to ensure that these credentials were documented within.

2012-Current: Ladyfish Jewelry Design, 12976 98th St. N., Clearwater, Florida

Part-time Assistant for small jewelry design company. Aided in setting up online store, sales and customer service, packaging and sending outgoing orders, ordering supplies, assisted in creation of custom orders.

2010-2012: Millers Fort Lauderdale Alehouse, 2861 N Federal Hwy, Fort Lauderdale, FL 33306

Waitress. Duties included providing great customer service and quality assurance to those dining in establishment. Worked in high-stress, fast-paced environment and exhibiting conflict resolution skills.

2004-2008: Cumbey & Fair, Inc. Civil Engineering and Surveying, 2463 Enterprise Road, Clearwater, FL 33763

Front Office Administrative Assistant in busy engineering and surveying firm. Responsibilities included answering, directing, and screening calls on multi-line phone system, greeting and directing clients, effectively processing office correspondence for all Professional Engineers and Professional Land Surveyors, prepared presentation materials for FDOT job bids, maintained paper and electronic filing systems, mail processing.

2002-2004: Art & Frame Source, Inc., 4251 34th Street North, St. Petersburg, Florida

Administrative Assistant for an industrious art and frame supplier. Duties included answering multi-line phone, maintaining commission spreadsheets for sales associates, entering accurate orders, creation of shipping labels, maintaining paper and electronic filing system, data entry for new art specifications and new client database.

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