Customer Service Data Entry
Resume:
Sherry Leeman
Pierceton, In ****2
*************@*****.***
Friendly dedicated and have the ambition to succeed in any environment. Although I have extensive experience in the Customer Service and data entry fields, I also possess a willingness to learn and am always up for the challenge. I work well with others, but also work efficiently on my own with little or no supervision. I am seeking a position where I can develop and grow while contributing to a team.
Work Experience
RV ECN Manager /Engineering Department (March ’10 – Current)
Lippert Components, Inc., Goshen, In.
Provide 43 production lines with prints for production
Enter engineering change notices (Ecn’s) for customer frames per their request
Drafting in Solidworks, editing frame prints
Smarteam – organizing customer folders and model lines
Working closely with management, production, sales and engineering staff on the editing and scheduling of frames for production
Maintaining customer frame model active list, Over 50 customers and multiple plants per customer
Receptionist (Mar '08 – Jul '10)
Staffing Agency, Breckenridge Homes, Goshen, In, Nappanee, In
● General reception duties
● Answering 6-line phone, directing calls
● Typing titles and warranty cards for homes
● Scheduled repairs for damage occurring during freight deliveries
● Data Entry for inventory tags
Customer Service, Data Entry (Jul '07 – Oct '07)
Staffing agency, Panolam Ind., Elkhart
● Customer Service call center
● Order Entry from Phone and fax; tracking orders
● Scheduling deliveries
● Problem solving with troubled/incorrect orders
● Processing RMA's and credits
Assistant Store Manager (Mar '06 – Jul '07)
Burger King/Quality Dining
● Restaurant shift running duties
● Labor control, Food cost management
● implemented training courses for new trainees
● Employee weekly schedules for approx. 15 employees
● Customer Service
● Cash handling; Bank Deposits
Invoicing Clerk (Apr '99 – May '00)
Supreme Corporation, Goshen, Indiana
● Received bill of ladings from all 22 divisions worldwide; using AS400 invoicing program
● Tracking of units and progress of completion
● General office duties; filing, data entry, faxing, mail room, etc.
Receptionist, Customer SVC Parts Dept. (Feb '98 – Apr '99)
Skyline Homes, Goshen, Indiana
● Answered multi-line telephone directing calls; general reception duties
● Typed title work and warranty paperwork for homes
● Promoted to Customer service parts dept.
● Worked closely with homeowners to schedule repairs in a timely manner
● Scheduled repair times and directed team to job site
Military
Army National Guard (Feb '08 – Oct 10)
US Army National Guard, RSD DET 8, South Bend
References
Susie Griffith: 260-***-****
Sherry Farris: 269-***-****
Rhonda Debaets: 574-***-****
Anita Gilbertson: 574-***-****
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