Customer Service Manager
Resume:
Shena Wells
**** ******* *****, ************, ** 72701
*******@*****.***
WORK EXPERIENCE
Grifols Biomat, San Marcos, Texas
January 2013-May2015
Designated Trainer for Specimen Processing
Train all new employees making sure they are competent to perform their daily tasks according to SOP's and OSHA regulations. Give six month/yearly competencies and provide any retraining as needed. Check compliance wire reports weekly and log progress of employees. Make sure all yearly reviews and follow up quizzes are completed and passed with acceptable scores. Work with lead to stream line processes and procedures to achieve the highest level of efficiency as possible. Work with my team to process approximately 30,000 plasma/serum samples daily. In addition verifying if the samples are viable and suitable to be prepped for testing in serology and nucleic acid. Oversee the manufacturing pools. Assist in centrifuging and running the Automated Sample Handing machines as needed.
Target, Austin, TX
November 2010-January 2013
Customer Service Lead
Was responsible for all aspects of the front end including guest service, cashiers, and food avenue. Interviewed potential hires. Then made sure all paperwork was completed and that they were trained and well informed of all procedures. Set expectations and followed up with any disciplinary actions that may need to follow. Insured food avenue was complying with all health department codes. Worked in cash office balancing monies and making sure bank deposits were secured. Worked with team on any resets, staging and signing per corporate standards.
Black Forest Store, Colorado Springs, Colorado
July 2009-February 2010
Assistant Manager
Dealt with venders making decisions on promotional products, purchasing stock for the store and office supplies. Ordered fuel and made bank deposits as needed. Did interviewing and hiring of potential employees. Provided customer service and made cash transactions daily.
Shena Wells
1841 Harding Place, Fayetteville, AR 72701
*******@*****.***
Marianne's Rentals for Special Events, OKC, Oklahoma
July 2007-December 2008
Event Coordinator
Helped clients plan for special events which included selecting a theme then coordinating all items, equipment, decor, and accessories that would be both personal and appropriate. Performed daily account transaction including collection of final payments. Provided daily customer service, faxing, filing and completion of rental contracts. Set up daily scheduling for deliveries of event items and equipment. Corresponded with various venders and suppliers. Helped with seasonal and promotional store displays.
Integris Southwest Medical Center, OKC, Oklahoma
November 2006-July 2007
Radiology Transporter
Coordinated medical tests and procedures for five departments. Had daily communication with nurses, doctors and technicians to confirm any updates or changes in patient status. Performed critical evaluations prior to transport. Prepared patients for safe transport which included O2 tanks, IV drips, pressure bandages, wound vacuums and various monitors.
Education
Oklahoma City Community College, OKC, OK
August 2004-2006
University of Oklahoma, Norman, OK
January 2002-December 2002
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