Customer Service Training
Resume:
Grace P. Malipico
M. 092********
*************@*****.***
**-* *. ****** **.,, West Rembo Makati
Objective
Professional
Profile
To obtain a challenging career opportunity which would help me to utilize my academic background to assist me to gain experience, employ my excellent interpersonal skills, and enable me to make positive contribution that will lead to a lasting relationship in the field of hospitality industry.
Strong background with customer service, with reliable experience with dealing with possible kinds of guests. Includes good and professional interpersonal skills.
Superior verbal and written communication skills. Sufficient training with the English language and fine experience with its deliverance.
Computer literacy in Microsoft software e.g. Microsoft Word, Publisher, PowerPoint etc.
Awarded with Leadership Award by Lifebox as a part of Personality Development program in joint venture with Victory Global.
Trainings
attended
Seminars attended
Basic espresso making and table service (short course)
April 14, 2012
Asian Touch Intl. Institute, Inc.
Basic bar operation, cocktail mixing and wine service (short course)
April 14, 2012
Asian Touch Intl. Institute, Inc.
Introduction to Abacus System
July 18, 2013
Abacus Distribution Systems Inc.
Keeping Customer Delight: A Key to Develop Customer Relationship
February 17, 2013
Young Professional Academic Training Center
Spicing up the Tourism industry through an Engaging Personality
January 20, 2013
Young Professional Academic Training Center
From theory…to Practical Application (work ethics)
October 2, 2012
University of Makati
Work History
May 10 – October 10, 2012
Counter Crew, Jollibee Foods Corporation,
Tan Hock Bldg. Guadalupe Nuevo Makati
October 29, 2013 – February 6, 2014
Reservation and Ticketing Trainee, U-travel Services Inc.
Shaw Boulevard, Mandaluyong
Education
Bachelor of Science in Hospitality Management
Major in Travel and Tourism (Cum Laude)
University of Makati
Makati, Philippines
April 3, 2014
Secondary Education
Don Marcelo Jimenez Memorial Polytechnic Institute
Poblacion Dasol Pangasinan
2006-2010
Elementary Education
Dasol Central School
Poblacion Dasol Pangasinan
2001-2006
Grace P. Malipico
Applicant
Contact this candidate