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Customer Service Training

Location:
Philippines
Salary:
20000
Posted:
June 22, 2015

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Resume:

Grace P. Malipico

M. 092********

*************@*****.***

**-* *. ****** **.,, West Rembo Makati

Objective

Professional

Profile

To obtain a challenging career opportunity which would help me to utilize my academic background to assist me to gain experience, employ my excellent interpersonal skills, and enable me to make positive contribution that will lead to a lasting relationship in the field of hospitality industry.

Strong background with customer service, with reliable experience with dealing with possible kinds of guests. Includes good and professional interpersonal skills.

Superior verbal and written communication skills. Sufficient training with the English language and fine experience with its deliverance.

Computer literacy in Microsoft software e.g. Microsoft Word, Publisher, PowerPoint etc.

Awarded with Leadership Award by Lifebox as a part of Personality Development program in joint venture with Victory Global.

Trainings

attended

Seminars attended

Basic espresso making and table service (short course)

April 14, 2012

Asian Touch Intl. Institute, Inc.

Basic bar operation, cocktail mixing and wine service (short course)

April 14, 2012

Asian Touch Intl. Institute, Inc.

Introduction to Abacus System

July 18, 2013

Abacus Distribution Systems Inc.

Keeping Customer Delight: A Key to Develop Customer Relationship

February 17, 2013

Young Professional Academic Training Center

Spicing up the Tourism industry through an Engaging Personality

January 20, 2013

Young Professional Academic Training Center

From theory…to Practical Application (work ethics)

October 2, 2012

University of Makati

Work History

May 10 – October 10, 2012

Counter Crew, Jollibee Foods Corporation,

Tan Hock Bldg. Guadalupe Nuevo Makati

October 29, 2013 – February 6, 2014

Reservation and Ticketing Trainee, U-travel Services Inc.

Shaw Boulevard, Mandaluyong

Education

Bachelor of Science in Hospitality Management

Major in Travel and Tourism (Cum Laude)

University of Makati

Makati, Philippines

April 3, 2014

Secondary Education

Don Marcelo Jimenez Memorial Polytechnic Institute

Poblacion Dasol Pangasinan

2006-2010

Elementary Education

Dasol Central School

Poblacion Dasol Pangasinan

2001-2006

Grace P. Malipico

Applicant



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