Operations & Accounts Manager

Talib-Uddeen Abdul-Hakeem

**** ******* ***, *********, ** 28212

505-***-****, *****.***********@*****.***

SUMMARY

Detail-oriented account manager with a strong work ethic and dynamic communication skills. Accounting background with 6 years of

work experience in processing, logistics, and utilities. Skilled in operations management, client relations, and vendor management.

Other competencies include: billing/accounts receivable, invoice auditing, workflow improvement, E-commerce order processing,

product catalog management, fraud/risk investigation, drop ship management, data extraction and analysis, and strategy planning.

EDUCATION

University of New Mexico Albuquerque, NM

Bachelor of Business Administration (B.B.A.), Accounting (December 2012)

• Accounting GPA: 3.00

• Anderson School of Management

EXPERIENCE

Halal International Processing York, SC

Operations & Accounts Manager (May 2014-Present)

• Set goals and expectations for 9 employees working to ensure excellent product quality.

• Identified opportunities for growth and process improvement which cut our processing time by 25%.

• Sought out and obtained new clients which resulted in an increase of 15% of overall sales revenue.

• Negotiated 20 contracts and found up-sell opportunities with our existing clients.

• Responsible for collection of payments from clients and updating of our accounts receivable system.

• Usage of historical and current data to ensure proper purchasing techniques and maintaining correct inventory levels.

Odyssey Logistics & Technology Charlotte, NC

Freight Audit Specialist (November 2013-April 2014)

• Audited approximately 125-250 invoices daily, primarily transportation freight bills submitted by carriers for validity against

customer business rules and/or Odyssey contracts or agreements.

• Managed relationships with carriers and analyzed contracts to ensure accuracy and cost saving opportunities.

• Created a tracking document for calculations of carrier invoices based on customer contractual agreements that could not

be deciphered by our TMS system, resulting in up to a 50% faster conversion rate.

Jafrum International Charlotte, NC

Order Processing& Catalog Manager (February 2013-December 2013)

• Electronically processed hundreds of orders daily, ensuring correct and timely order fulfillment.

• Actively maintained accurate and current product inventory database in NetSuite’s ERP software including new arrivals,

current product, and closeouts.

• Analysis of customer information to compose confident fulfillment, and extensive review of questionable orders through a

stringent screening process.

• Responsible for customer billing on an individual and bulk level. Updated and investigated billing issues and rejections.

• Reported and changed customer orders based on inventory availability. Responded to customer needs in a timely manner.

• Worked with vendors to ensure orders were handled correctly, and resolved any complications that arose in the process.

Albuquerque Bernalillo County Water Utility Authority Albuquerque, NM

Water Use Compliance Intern (June 2009-February 2013)

• Received an Award of Recognition for Excellence in Performance and Professionalism.

• Resolved potentially volatile customer service situations by using excellent communication skills.

• Updated H20 Waste database which included thousands of customer accounts while consulting prior records to determine

number of violations.

• Assessed individual cases of water waste violations.

• Enforced compliance with a wide range of city ordinances regarding water usage.

• Counseled residents on methods to reduce water waste throughout the city and provided benefit analysis and different

strategies to minimize water use.

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