Customer Service Manager

TERRANCE G. MOORE

**** ******** *****, **********, ** 36116

*** - *** - ****

*** - *** - ****

***********@*****.***

SUMMARY OF QUALIFICATIONS

Information Technology and Telecommunications Specialist with Secret Security Clearance offering over 21 years of telecommunications experience including Network Tier 2 & 3 administration and technical support. Knowledgeable in wide variety of networking environments and software applications. Proven ability to operate, manage, and control telecommunication transmissions, computer networks, terminals, and processing equipment. Completed coursework including Advanced Network Analyst, Computer Networking, TCP/IP Networking, Network Management and Control, Cisco Certified Network Administration, Enterprise Server Administration, and Network Installation and Maintenance. Proven ability to review system capabilities, workflow, and scheduling limitations to determine feasibility and optimal method to implement system changes and upgrades. Specializes in providing a full range of technical, supervision, logistical, training, and client support. Career is supported by US Army Satellite Communications Operator Certification and current pursuit of CompTIA Security + Certification.

• Troubleshooting / Analysis • Microsoft Office Suite • Team Development

• Customer / Client Service

• LAN /WAN Administration • UNIX, Windows, and Novell

• Installation and Maintenance • Network Protocol

• System Security

CORE COMPETENCIES

Network Administration

Transmitted, received, and processed all forms telecommunications using state-of-the-art multimedia technology such as fiber optics, digital microwave, and tactical and commercial satellites. Operated, managed, and controlled telecommunication transmissions, computer networks, terminals, and processed equipment.

Complied with requirements for secure communications. Performed operational tests and required adjustments, performed maintenance on antenna, followed directives regarding modes and frequencies, recognized and reported interference and jamming, maintained records and directives; used equipment operating manuals. Maintained and installed local area networks and used computer systems software including Novell, DOS, or UNIX.

Management & Training

Instructed personnel in military and technical procedures, trained personnel in quality control of telecommunications, researched applicable technical reports, prepared efficiency reports, recommended changes in operational procedures, prepared maintenance schedules and reviewed results.

Operations

Operated network equipment, maintained and inventoried media and technical library, documented customer trouble calls, handled classified materials, initialized computer workstations and installed external peripherals and internal core workstation components; communicated network system problems to appropriate personnel, and supervised technical personnel.

PROFESSIONAL EXPERIENCE

Advanced Network Analyst & Telecommunications Specialist - Manama, Bahrain 2012 - 2013

Field Services (Tier II) Queue Manager - Souda Bay, Greece 2011 -2012

Afloat Analysis Evaluator & Master Training Specialist - San Diego, CA 2007 - 2011

Journeyman Networking Core & Information Systems Administrator, San Diego, CA 2006 -2007

Telecommunications Frequency Manager and Cryptographic Technician, USS BUNKER HILL 2005 - 2006

Telecommunications Frequency Manager and GCCS-M System Administrator, St. Mawgan, UK 2003 - 2006

TERRANCE MOORE, PAGE 2

TECHNICAL SKILLS

Operation Systems: Windows NT, 95, 98, 2000, XP, Vista, Win 7, UNIX, Novell Netware, DOS

Software Applications: MS Exchange, MS Office 2000, MS Outlook, and MS Internet

Networking Protocols: Cisco IOS, TSD, T1/T3, ISDN, ATM, X.25, TCP/IP, IPX/SPX, NetBEUI, X.400/500

Hardware: Personal computers and laptops, backup domain controllers, print servers, HP LaserJet printers, and high speed printers

EDUCATION / TRAINING

University of Maryland College 30 Semester units in General Studies, College City, Maryland

US Army Satellite Communications Operator Certification - 2001

Completed CompTIA Security + Certification effective until Nov 2014

IT Coursework: Electronic Communications Systems, Telecommunications, Database Applications, IT customer Service, Network Hardware Installation, PC Repair and Maintenance, Systems Maintenance, Network Security Management, Network, Systems Administration, Project Management, Information Technology Essentials, Network Administration, Networking Fundamentals, Server Administration, Information Assurance, and Security Operations.

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