Customer Service Representative
Resume:
Natasha L. Wall
** **** *****, ***** *********, NS B4C 3S9
902-***-**** *****@**.*********.**
June 22, 2015
Impact Industries Inc.
Bedford, NS B4A 1E1
To whom it may concern;
Please consider me for the position of Promotions Representative with Impact Industries Inc.
I am actively seeking a new opportunity in a demanding, fast-paced, multi-tasking position. With 16 years combined experience and education in program coordination, event planning, administrative duties and customer service, I am well-equipped with a multitude of skills.
Consider the following:
In my current position, I coordinate and execute approximately 45 annual events for 3000 participants; managing and bringing together approximately 200 volunteers.
I have nine years of data management experience using customer relations software systems –
such as Agent Desktop and Virtuoso – to connect new services, make billing inquiries, and manage customer accounts.
Throughout my career I have demonstrated for my employers an exceptional facility for meeting organizational objectives and demands. With the willingness to broaden my knowledge with training, I am certain I would prove to be an asset to your organization as well.
If my abilities meet the needs of this position and Impact Industries Inc., I would greatly appreciate the opportunity of speaking with you personally at your earliest convenience.
Thank you for your time and consideration.
Sincerely,
Natasha Wall
Natasha L. Wall
87 Sami Drive, Lower Sackville, NS B4C 3S9
902-***-**** *****@**.*********.**
Professional Profile
Program Coordinator with excellent verbal and written skills with superior attention to detail
Daily communication with program participants, stakeholders, and staff
Well-developed administrative skills with experience in preparing cheques, creating and maintaining organization charts and databases, dictation, Microsoft Office, a typing speed of 65 WPM, backed with a professional minute-taking workshop
Design and deliver Public Speaking workshops
Work Experience
Techsploration – NSCC, IT Campus, Leeds St., Halifax, NS Mar. 2011 – Present
Program Coordinator
Planning and executing approximately 45 events in schools and workplaces across the province
Coordinate volunteer and role model participation for four large events per year (100+ attendees)
Presentation – design and deliver public speaking workshops
Communicating and meeting with program participants, stakeholders, and staff
Cold contacting and recruiting potential role models
Maintenance of various databases
Assisting administrative coordinator with accounts payable/receivable
Minute-taking, keyboarding and filing
Follow-up communication with sponsors, role models, teachers and volunteers
Maintaining website and Social Media sites
Event & Bridal Consultant/Coordinator – Sackville, NS Mar. 2009 – Present
Self-employed
Coordination of numerous fundraising events
Wedding planning, coordination and event décor
Securing venues and contract negotiation
Cake design
Bell Aliant – Duke St., Halifax, NS Jul. 2002 – Mar. 2011
Customer Service Representative
Team captain for sales campaigns and incentives
Use numerous computer systems, simultaneously, for connection of new services, billing inquiries, booking service technicians and managing customer accounts on a daily basis
Extensive knowledge in Microsoft Office applications
Atlantic Stained Glass – Akerley Blvd., Dartmouth, NS Sept. 2000 – Dec. 2007
Sales Associate and Assistant Artisan
Front end sales associate
Proof read and edit store correspondence and client letters
Create, modify and assemble store catalogues
Assist in the creation of stained glass projects for residential and business clients
Education
TPI – Travel Consultant Halifax, NS
Live Online Training Nov. – Sept. 2014
Bridal Consultant (Event Planning) Diploma (Honours) Halifax, NS
ICS Canada – Distance Education 2006 – 2009
Grade 12 Diploma Hubley, NS
Sir John A. MacDonald High School June 2000
Certifications
Canadian Red Cross Standard CPR & First Aid 2014
Research Ethics 2014
Select community development
MS Bike Tour 1994 – 1997
IWK Telethon, Christmas Daddies 2005, 2006
Bryony House Women & Children’s shelter 2008 – 2010
Techsploration 2010
Universitypapers.com 2010
Computer Skills
Customer Service Software: Agent Desktop, Virtuoso
Microsoft Office Suite: Outlook, Word, Excel, PowerPoint, Access
Browsers: Internet Explorer, Google Chrome, Firefox
Web CMS: Wordpress
Natasha L. Wall
87 Sami Drive, Lower Sackville, NS B4C 3S9
902-***-**** *****@**.*********.**
Professional references
Arylene Reycraft – Program Manager, Techsploration
NSCC, IT Campus
5685 Leeds St.
Halifax, NS B3J 2X1
*******.********@**************.**
Teri Sproul – Aircraft Structures Technician
Royal Canadian Air Force
Borden, ON
**********@*****.***
Barry O’Hearn – Business Service Representative
Eastlink
155 Chain Lake Dr.
Halifax, NS B3S 1B3
barry.o'*****@****.********.**
Personal references
Marsha Ball – RMT
Hammonds Plains Physiotherapy
Halifax, NS
******.*****@*****.***
Scott Conrad
Instructional Designer, Business Development
NSCC, Online Learning
Halifax, NS
*****.******@****.**
Contact this candidate