Billing & Customer Service
Resume:
Kerry Conte
Rochester, NY, *****
**********@*****.***
Experience
Insurance Collection Specialist: University of Rochester Neurosurgery Group [April 2014-Present]
Prepare and enter charge entry batches
Resolves unpaid insurance accounts which have not been paid/rejected within a predetermined period and are impeding the prompt resolution of A/R.
Maintain a detailed knowledge of insurance regulations and billing procedures which A/R, so as to rebill accounts correctly.
Document all actions for both patient and University personnel and interact with ancillary areas to secure needed assistance/documentation to meet insurers' requirements.
Responds to patient written and verbal inquiries.
Utilizing and understanding CPT and ICD manuals, as well as other Neurosurgery coding materials.
Maintains records for effective reporting on both daily and weekly basis.
Responsible for special projects as needed and attending relevant meetings as required.
Ambulatory Patient Representative II: University of Rochester Orthopedics [June 2009-April 2014]
Check patients in for appointments and schedule follow up visits
Answer phones and schedule appointments for patients
Scan patient information into electronic record and Check the scanning of others
Obtain patient’s insurance and demographic information
Research patients physical therapy benefits and obtain needed authorizations
Enter visit charges for physical and occupational therapy
Some doctor check out including scheduling MRI’s and follow appointments
Teller I: ESL Federal Credit Union [July 2008- June 2009]
Accurately process transactions deposits and withdrawals
Understand and follow policy of the financial institution
Achieved sales goals set by manager
Balance individual drawer and branch work
Front End Supervisor: Herrema‘s Market Place [March 2004-April 2008]
Managed cashiers in day to day operations
Customer service with unsatisfied customers
Step in and aid when needed in the cashing out process
Balance and close out shifts for the front end of the store
Education
Greece Arcadia High School – Graduated 2007
Regents Diploma with Advanced Designation
Bryant and Stratton College
Some Credits towards Medical Administration Degree
Certified Billing and Coding Specialist
Skills
Excellent comprehension and retention
Superb customer service skills
Microsoft Office programs
Insurance verification and authorization
Medical software, including IDXweb, IDXbill, and E- record
Ability to multi-task
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