Manager Management
Resume:
Richard Ankrom
*** ***** ***** **., ******, IN **526 ● 574-***-**** ● **********@*******.***
IT Management Executive
Project Management ~ Strategic Planning ~ Productivity Optimization
Profile of Qualifications
Dedicated IT Management Executive with proven strengths in analyzing, establishing and directing strategies, policies and procedures to build high-performing data centers and technology departments. Adept at project management, multimillion dollar budget administration, vendor management, staff training and development, and driving process improvements which elevate productivity and slash expenses. Extensive talents in directing network operations, IT architecture design & development, risk management, and leading cohesive technical teams. Possess active Secret-SSBI Security Clearance.
Selected Achievements:
Designed and managed Tier III operations and maintenance of Cloud services supporting DoD.
Leveraged ITIL practices to deliver senior-level customer engagement for military and contractor mission.
Orchestrated project implementations and business solutions for Flexaust & Robert Bosch Companies throughout complete lifecycles to capture $3.5M in savings.
Conducted full vulnerability analysis of infrastructure at Flexaust to bolster internal security risks to 99.9% and significantly slash perimeter vulnerability threats.
Instituted Cloud infrastructure and new fiber network at zero cost to Flexaust by revamping budgets.
Held full IT P&L accountability for $180M budget serving multiple Robert Bosch business units.
Streamlined IT operations at Robert Bosch via lean methods to reduce overtime by 40% while fueling productivity by 30%.
Navigated efforts to reduce computer and network expenses by 40%+ at Energy Management Systems.
Professional Experience
Vectrus (formerly Exelis), Camp Arifjan, Kuwait 2013 to Present
Cyber Center Operations Manager
Direct 49 senior-level technical professionals in administering Exchange, VMware, NetApp & EMC Storage, Active Directory, BMC/ITSM, SCCM/SCOM and data center/infrastructure design.
Steered restructuring and integration of four Armed Forces networks into single source of communications.
Directed staff in supporting 50,000+-node enterprise spanning seven countries.
Coordinated development efforts to include Tier III directory services, messaging, monitoring, cloud computing, compliance, collaboration technologies and virtualization solutions.
Designed and implemented fully functional virtualized infrastructure using EqualLogic SAN, NetApp SAN, Cisco UCS, HP and Dell hosts using VMware 5.5.
Designed robust disaster recovery solution to enable 100% uptime of services in the event of a primary data center failure.
Continued …
Professional Experience continued … Richard Ankrom – Page 2 of 2
ITT Exelis, Camp Arifjan, Kuwait 2012 to 2013
Enterprise Systems Manager
Applied dynamic managerial skills toward directing, mentoring and supervising 34 employees across Enterprise AD, Exchange, SCCM, SCOM, VMware and SAN technologies to support South West Asia Cyber Center (SWACC) operations.
Steered enterprise systems management for all communications, operations and maintenance in Southwest & Central Asia Theater supporting U.S. Central Command and Army Central.
Played an integral role in record-setting Command Cyber Readiness Inspection by using latest security and vulnerability assessment tools such as Retina, STIGs, IAVA, VMS, HBSS and Arcsight.
Developed virtualized infrastructure using VMware 5.1 Suite and merged multiple secure forests.
The Flexaust Company, Warsaw, Indiana 2011 to 2012
IT Director
Spearheaded full-scope IT operations with a focus on developing cutting-edge technology solutions such as virtual infrastructure and intranet Cloud using Hyper-V and ERP using MS Dynamics AX.
Authored procedural documentation for IT department infrastructure including Business Continuity Plan.
Devised and implemented manufacturing operations training program to coach business leaders in effective staff development.
Robert Bosch LLC, South Bend, Indiana 2005 to 2011
Customer Engagement Manager (2010 to 2011)
Oversaw all aspects of server infrastructure and directory services including data center and internal sales and marketing of IT services.
Developed, monitored and reported on global business unit budget for Robert Bosch North America.
Commanded technology development and budget planning for 70+ plant locations.
Sr. Network Analyst (2005 to 2010)
Directly managed server infrastructure and directory services for North America and served as Lead NOC Project Manager.
Oversaw Active Directory, naming services, VMware, and Hyper-V administration.
Project-managed major M&A migration and integrations across US, Canada and Mexico.
Championed all data center operations projects by leading 70 high-performing team members.
The Sterling Group, Mishawaka, Indiana 2002 to 2005
IT Director
Orchestrated all IT projects while controlling associated budgets, administering WAN and LAN, and maintaining productive vendor relationships.
Trained and coached team members in network administration, help desk processes, and DR procedures.
Carriage Inc., Millersburg, Indiana 2000 to 2002
Technology Manager
Proficiently managed network and systems administration, disaster recovery planning, Active Directory, help desk system, and VoIP.
Led team of five in development of ERP production systems using Friedman and AS400.
Energy Management Systems, Elkhart, Indiana 1996 to 2000
IT Manager
Developed, designed, and managed company LAN/WAN and Engineering department.
Formulated disaster recovery system and configured new network to decrease administration costs.
Education & Industry Certifications
MBA, Business Administration (in progress), Indiana University
Bachelor of Science in Organizational Management – Magna cum Laude, Bethel College
MCSE, VCP5, NCDA, ITIL, MCDBA, MCSA, CASP, Security+, Six Sigma Green Belt
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