Technical Support Manager

VIVEK NARANG Email Address: *********@*****.***

Mobile No.: 905-***-****

Career Objective:

To optimally utilize the present abilities, expertise and knowledge in the organization, so as to enable the organization achieve its goals and at the same time capture opportunities for constant learning and career development.

Key Qualifications

●Deep understanding of product development and deployment.

●Strong oral and written communication skills.

●Proven track record of project delivery within timeline.

●Work independently in a challenging environment.

●Good in mathematics and logics.

Experience:

1.Worked with IBM for IBM SmartCloud from September 2011 till April 2015 as Sr. Technical Support Representative, SmartCloud.

Job Description:

●Arranging feedback for product development for client.

●Providing technical support to the customers regarding IBM SmartCloud.

●Helping customers to configure services on their computers.

●Handling team members.

●Calling back clients for making follow ups to ensure the issue resolution.

●Assisting them in Account formations for their SmartCloud accounts.

●Helping team members in coordinating process related resources like updating Response sheet, customer responses, etc.

2.Worked with Teleperformance India for Adobe from October 2009 till February 2011 as Technical Support Advisor

Job Description:

●Providing technical support to the customers regarding Adobe Software.

●Helping them to install the software on their computers.

●Understanding their need based on their profession

●Understanding their Buying Budget and advising them the product accordingly.

●Doing negotiation with them on prices based on the total amount of the bill raised.

●Also advising clients to upgrade their software to the latest versions available.

●Helping team manager in managing the data sheet of the team.

Technical Attributes: Cloud Computing, java, IBM SmartCloud, Google Cloud, Google apps, Adobe Connect, SmartCloud meetings, webex.

Educational Qualifications:

Professional

Completed MBA from Uttarakhand Technical University in year 2009 with 60%.

Completed DOEACC ‘O’ Level from E.S.T.C KANIYA (GOVT. OF INDIA UNDERTAKING)in the year 2004-2005 with C grade.

Academic

Completed Bachelor Degree in Commerce (B.Com.) from KUMAUN UNIVERSITY, Nainital in year 2007 with 48%.

Completed Senior Secondary School in Science Stream through CBSE board in year 2004 with 56%.

Completed Higher Secondary School through CBSE board in Year 2002 with 54%.

Projects Handled:

‘O’ Level Project on Hotel Management System;

Project Details: Maintaining the responsibility distribution system of all the personnel of Hotel. It all was based on the factors-personnel available in hotel and expected visiting of guests in the Hotel.

Hobbies and Interest:

Bike Riding, Interacting with people, Surfing Internet

Special Attributes:

Quantitative Aptitude, Analytical skills

Personal Information:

Date of Birth : 21st August 1987

Linguistic Proficiency : English, Hindi and Punjabi

Contact Address : WA-51, Shakarpur, Delhi - 110092, India

Date: _ _ _ _ _ _ _

Place: (Vivek Narang)

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